BERENICE FLORES
Odessa
Summary
Focused on using good money handling, security monitoring and customer service skills to support bank operations as a successful teller. Excellent problem-solving and multitasking abilities. Trained in spotting and preventing fraud. Results-driven banking professional dedicated to achieving maximum customer satisfaction every transaction. Cross-sells products and consistently improves bank revenue. People-person with friendly and reliable nature.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Shadow Welding LLC
Odessa, TX
10.2025 - 03.2026
- Coordinated communication between departments, enhancing collaboration and information flow.
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
- Streamlined office procedures, resulting in improved workflow and reduced processing times.
- Handled correspondence with clients and vendors, fostering positive relationships through effective communication.
- Trained new administrative staff on office protocols, contributing to team cohesion and operational consistency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
Teller
Prosperity Bank
Odessa, TX
03.2020 - 10.2023
- Handled diverse customer needs related to financial products, lines of credit and account features.
- Followed company and regulatory policies to protect customer and bank assets.
- Employed excellent money handling abilities to operate and balance cash drawer daily.
- Explained and answered questions related to service policies and account fees.
- Issued cashier's checks and money orders to meet customer requests.
- Updated customer accounts with new balance, payment and transfer information.
- Reduced customer wait times by actively engaging, greeting and directing client lobby traffic.
- Supported daily branch operations by completing opening and closing duties.
- Monitored customer transactions to detect, address and report signs of fraud.
- Presented professional image and communication with co-workers, management and customers.
- Reviewed documents for proper signatures and verified customer identity to process deposits and withdrawals.
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.
- Developed relationships with customers, suggested suitable bank services and met banking needs.
- Ordered appropriate supply of cash each day to meet expected demands.
Dental Assistant
Aspen Dental
Odessa, TX
12.2019 - 03.2020
- Provided chair-side assistance during periodontal, preventive and operative dental procedures.
- Outlined at-home processes for post-procedure care to patients before discharge.
- Transferred, retracted and prepared instruments for dental procedures.
- Maintained x-ray unit, processor and autoclave to exact specifications.
- Kept patient information secure to meet confidentiality rules.
- Booked appointments and tracked check-ups for assigned patients.
- Supported nervous patients throughout dental visit.
- Prepared and sterilized dental equipment before procedures.
- Welcomed, seated and explained procedures to patients.
Education
Dental Assistant Certificate -
Odessa Dental Assistant School
Odessa, TX06-2018
High School Diploma - undefined
Richard Milburn Academy
Odessa, TX05-2014
Skills
- Customer relationship building
- Drawer balancing
- Fraud detection
- Regulatory compliance
- Deposit funds
- Investigate discrepancies
- Organization
- Product and service sales
- Asset protection
- Account updating
- Secure bank vaults
- Count currency
- Manage customer accounts
- Office administration
- File management
- Document preparation
- Quickbooks
- Payroll processing
- Spreadsheet management
- Phone etiquette
- Legal documentation preparation
- Microsoft office
Timeline
Administrative Assistant
Shadow Welding LLC
10.2025 - 03.2026
Teller
Prosperity Bank
03.2020 - 10.2023
Dental Assistant
Aspen Dental
12.2019 - 03.2020
High School Diploma - undefined
Richard Milburn Academy
Dental Assistant Certificate -
Odessa Dental Assistant School