Berenice Gonzalez
Hermiston,OR
Summary
Experienced professional in chemical waste management with a focus on customer service and satisfaction. Demonstrates strong problem-solving skills and responsiveness to client needs. Proven ability to collaborate effectively within a team to achieve operational goals.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Operations Specialist
WM
01.2024 - Current
- Prepares the shipping papers (Uniform Hazardous Waste Manifest).
- Coordinates, container inspection, and loading.
- On-site chemical inventory, spill reporting, etc.
- Receiving loads.
- Creates, distributes, and closes out customer tickets on a daily basis.
- Maintains and distributes department-related information on a daily basis.
- Communicates with other supervisors and managers about operations and/or dispatch issues.
- Completes and maintains a variety of reports, as directed by the department manager.
- Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
- Assists with the processing of payments and other financial tasks, as necessary.
- Assists in the implementation of operational projects as needed.
- Communicates with customers about service issues, as needed.
- Communicates with employees about scheduling and work assignments, as needed.
- Performing compliance.
- Managing AS400 data, waste tracker, Fastlane.
- Filing.
- Managing the scale house.
- Ensure compliance with state and federal regulations regarding HazWaste processing, spreadsheets, email
- Ensures documents are clear, concise, and conform to regulatory
- Assist with Non-Haz/VSQG bulking, drum consolidation, and re-packaging.
- Preparing and processing all necessary shipping documents, including hazardous waste manifests where applicable, to ensure compliance with legal and customs requirements.
- Generating a shipping manifest and bill of lading.
- Compliance: Ensure all shipping documents and processes adhere to company policies, carrier requirements, and regulatory compliance procedures, especially for hazardous materials shipments.
- Ensure all waste management activities adhere to local, state, and federal regulations, including the Resource Conservation and Recovery Act (RCRA), and Department of Transportation (DOT) requirements.
- Discrepancy Resolution: Promptly address and resolve any manifest discrepancies with the customer, transporter, and disposal facility.
- Answer incoming emails and calls from employees, vendors, and the general public regarding waste disposal procedures, proper segregation, and compliance questions.
Cashier /BDC Representative /Service Advisor
Nissan Burien
11.2020 - Current
- Taking and entering payments from a customer card, cash, online, check and extended warranty.
- Balancing drawer daily
- Respond to customer inquiries in a timely manner.
- Contact customers through email, text, or phone to set appointments for due service.
- Set appointments accordingly.
- Follow- up with buyers to ensure referral business.
- Help maintain KPI for the store.
- Greets customers in a timely, friendly manner.
- Generating and invoicing Repair Orders in a point-of-sale system.
- Performing vehicle walk around and documentation of customer concerns.
- Provides a complete and accurate written cost estimate for all recommended maintenance services.
- Maintains and executes the Express Service process to ensure an outstanding customer experience.
- Coordinating workflow with team of Express Service technicians to ensure timely completion of services.
- Maintains strong customer satisfaction.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's' specifications.
Service Advisor
Honda Auto Center of Bellevue
10.2021 - 04.2024
- Preparing daily work orders for the day.
- Greet customers in a timely, friendly manner.
- Moving customers vehicles to the location in the shop for repairs and routine maintenance on vehicles.
- Answering service calls to address all repair concerns.
- Schedule service appointments.
- Prepare repair orders (RO) by describing problems, and causes discovered, as well as repairs and services required.
- Working closely over the phone and in person with warranty companies in getting prior approval for repairs to customers' vehicles.
- Building customer relationships by providing excellent customer service, maintaining open lines of communication, prioritizing required services and providing possible options, and arranging transportation services for the vehicle and the customer.
Cashier /BDC Representative
Larson Toyota of Tacoma
10.2019 - 12.2020
- Counting cash drawers at the beginning and the end of the shift.
- Daily bank deposits
- Take payments by cash, credit, checks over the phone or in person
- Provide the rental vehicles
- Make change and issues receipts to customers
- Scan invoices
- Understand various types of warranties and close the invoices
- Write up estimates and invoices
- Calculate materials charges, repair charges. Prepare receipts for the sales staff and deliver records to the accounting department.
- At the same time, we are responsible for receiving, processing, verifying and distributing information from both inbound and outbound calls.
- Set appointments for recalls. Set appointments for oil changes, diagnostics and other repairs at least 130 dailies.
- Call customers to make sure they had a satisfying experience
Cashier /Server
Azteca Restaurant
Tacoma, WA
08.2018 - 09.2019
- Operates a cash register.
- Greeting customers.
- Processing credit card payments, accepting cash payments
- Improving customer satisfaction answering to inquiries
- Preparing tables
- Presenting menus, serving and helping customers select food/beverages
- Take and serve orders
Warehouse Worker
Swire Coca Cola
Fife, WA
- Accurately pulling defined quantities of inventory onto pallets and storing orders in the staging area when they are prepared for shipment.
- Building delivery loads for variety products onto pallets and preparing them for loading on trucks for delivery.
- Operating electric pallets to move, locate, relocate, stack, count and load products.
- Daily inspection and minor maintenance performance on pallet.
- Restock product in picking areas as directed by supervisor.
- Maintain a clean and safe warehouse environment.
Education
Bachelor Bussiness administration and Tourism Management -
National Autonomous University of Mexico
07-2016
Skills
- Bilingual (English/Spanish)
- Great customer service
- Hazardous waste management
- Problem resolution
- Operations coordination
- Computer skills
- Multitasking Abilities
- Service scheduling
- Effective communication
Certification
Hazpower 49 CFR
Timeline
Operations Specialist
WM
01.2024 - Current
Service Advisor
Honda Auto Center of Bellevue
10.2021 - 04.2024
Cashier /BDC Representative /Service Advisor
Nissan Burien
11.2020 - Current
Cashier /BDC Representative
Larson Toyota of Tacoma
10.2019 - 12.2020
Cashier /Server
Azteca Restaurant
08.2018 - 09.2019
Warehouse Worker
Swire Coca Cola
Bachelor Bussiness administration and Tourism Management -
National Autonomous University of Mexico