Berenice Hoyos
Phoenix,AZ
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Receptionist
Belen Law Firm
06.2024 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service
The Home Depot
09.2019 - 03.2022
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
Radiology Scheduler
Valleywise
03.2020 - 04.2021
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
Cashier
Big 5 Sporting Goods
09.2018 - 09.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
Education
East Valley Medical College
205 E Southern Ave Mesa, AZ 85210High School Diploma -
Sierra Linda High School
3434 S 67th Ave Phoenix, AZ 8504305-2018
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Data inputting
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Belen Law Firm
06.2024 - Current
Radiology Scheduler
Valleywise
03.2020 - 04.2021
Customer Service
The Home Depot
09.2019 - 03.2022
Cashier
Big 5 Sporting Goods
09.2018 - 09.2019
East Valley Medical College
High School Diploma -
Sierra Linda High School
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