Summary
Overview
Work History
Education
Skills
Languages Relevant Skills
Volunteer Experience
Additional Information
Languages
Timeline
Generic

Berenice Martinez

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Office assistant

Metropolitan Family Services
10.2023 - Current
  • Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources
  • Maintain a record of site supplies and manage replenishment needs on a monthly basis
  • Inventoried and ordered office supplies to maintain availability of all essentials
  • Organize bookings for clinicians, legal teams, and other personnel using the Outlook calendar
  • Coordinated events logistics including venue selection, catering arrangements, invitations distribution, registration tracking, facilitating equipment setup for successful company functions
  • Act as the first point of contact for clients seeking services, offering compassionate assistance and directing inquiries to the appropriate resources
  • Manage the intake process for Domestic Violence cases and ensure proper filing and secure storage of documentation
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Instruct interns on a daily basis for learning opportunities to grow transferable skills

Technical Consultant

GoHealth
07.2023 - 08.2023
  • Efficiently managed intake and tracking of approximately 200 laptops per week, ensuring a swift 1-day turnaround time per laptop
  • Tracked serial numbers and facilitated unpacking, efficiently organizing devices within the backlog to streamline processing, utilizing Excel for meticulous asset tracking
  • Conducted thorough diagnostics, executed RAM upgrades, performed imaging, and carried out comprehensive viability inspections to optimize laptop performance and functionality
  • Demonstrated expertise in equipment handling, successfully supervising colleagues' performance, and conducting meticulous audits of laptop upgrades
  • Maintained close collaboration with internal Project Managers, actively contributing to synchronized efforts and ensuring effective project supervision.

Supplier Security Risk Analyst

LinkedIn
03.2022 - 05.2023
  • Utilize Vendor Risk Assessment (VRA) to gather information and assess the vendor's framework and policies, ensuring alignment with company standards
  • Provide guidance to vendors on using internal tools to supply necessary documentation such as ISO 27001, SOC 2 Type 2, and penetration testing as part of continuous monitoring efforts
  • Document risks and recommendations based on vendors' lack of controls in VRA responses
  • Maintain a record of remediation efforts by creating issues and tracking progress
  • Develop and implement risk security best practices through process automation and runbook creation.

Sales floor and Checkout Operator

Burlington Coat Factory
04.2021 - 01.2023
  • Assist an average of 40 customers per day in finding or selecting items, providing recommendations which have generated an increase 30% of revenue
  • Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates
  • Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
  • Provide outstanding customer service, receiving 95% service feedback surveys
  • Aided Spanish-speaking customers, increasing revenue by creating loyal customers by 30%.

System Support Analyst Intern

LinkedIn
08.2021 - 03.2022
  • Administer an excel workbook that can daily collect data in the process of VC Sweeping
  • VC sweeping (consist of checking visuals, sound, mirroring, features on tracking board) information facilitates time to troubleshoot in conference rooms and obtaining information on the need of expanding inventory for additional cable connections
  • Explored all conference rooms conditions within the building and cables for any need of update resulting in easy access for users to instantly use
  • Carried out tickets using Service now and effectively executing them by the end of the day resulting in a zero SLA penalty
  • Scheduled appointments with user for Tech refresh on a daily basis to help them set up their OneDrive transferring all data save in prior hardware and help set bookmarks from Chrome
  • Assessed excel spreadsheet from the System Trackin to complete decom list for the city of Chicago which consist of over 12,000 users laptops that have been return to tech lounge and get them ready to be e-waste.

Education

Computer Applications, Advanced Excel, Business Writing, Public Speaking, Professional Skills - IT including CIS 201 specialize in Computer Components and Software Usage

Year Up
Chicago, IL
01.2022

Associate in Computer Information Systems -

Harry S Truman College
Chicago, IL
05.2018

Skills

  • Continuous Improvement
  • Report Analysis
  • Analytical Thinking
  • Resource Coordination
  • Digital File Management
  • Multi-line phone proficiency
  • Records Maintenance
  • Mail distribution
  • Excel spreadsheets
  • Multitasking
  • Meeting Coordination
  • Social Media and Promotions
  • Document Management
  • Microsoft Office
  • Prioritizing Work
  • Strong Problem Solver
  • Teamwork and Collaboration
  • Customer Relationship Management (CRM)
  • Office Administration
  • Team building
  • Attention to Detail
  • Positive Attitude
  • Customer Service
  • Documentation And Reporting
  • Data Recording
  • Mail Management
  • Self Motivation
  • Project Management
  • Adaptability
  • Calendar Management
  • Scheduling Meetings
  • Customer Communication
  • Technical Support
  • Analytical Skills
  • Database entry
  • Equipment Troubleshooting

Languages Relevant Skills

Spanish, In person speaking, Helpin, Phone, Email, Service Now, Outlook, Microsoft, QuickBooks, PowerPoint, Excel, Bomgar, Active Directory, Remoting In, Aspera asset management, MFA, VIP manager, JAMF pro, System TrackIN, Cisco proximity, Associate in Computer information systems, CPR first aid

Volunteer Experience

  • Earth Day- Cleaning your local park, Chicago, IL, 10/01/12, 11/01/12, Student Volunteer, Managed students check in and appointed areas of cleaning to 5 groups to ensure fast recovery of cleaning the park, Assisted in giving donated food to about 60 people in the park and the groups that help clean, Regrouped the 5 groups to enjoy some fun activities after cleaning park and rewarded those that went above and beyond helping
  • The Bloc- Non profit organization food and resources, Chicago, IL, 12/01/21 to Present, Volunteer, Assisted with managing a group of 5 people to coordinate table set up with different essentials like vegetables, preheated food, basic hygiene essentials, and canned food., Planned schedule of heated food for Sunday food pantry and assisted in kitchen to come up with dishes., Created media post for the community to get inform and know the schedule pantries dates, Called business to create report and potentially donate either services or goods
  • Paw Center- Dog Shelter Cleaning, Chicago, IL, 04/01/23, Employee Volunteer, Manage a team of 3 people to divide tasks in cleaning individual rooms and sanitize living areas for dogs, Assisted in giving food to animals, Maintain a schedule to organize the group and set time to play and nurture the animals
  • Frida Kahlo, Chicago, IL, 05/01/23 to Present, Volunteer, Help equip students and current DACA recipient file their own forms to renew, Assisted with translating documents from spanish to english in order to file the USCIS forms

Additional Information

The Bloc- Non profit organization food and resources, Chicago, IL December 2021- present

Volunteer

  • Assisted with managing a group of 5 people to coordinate table set up with different essentials like vegetables, preheated food, basic hygiene essentials, and canned food.
  • Planned schedule of heated food for Sunday food pantry and assisted in kitchen to come up with dishes.
  • Created media post for the community to get inform and know the schedule pantries dates
  • Called business to create report and potentially donate either services or goods

Paw Center- Dog Shelter Cleaning, Chicago, IL April 2023

Employee Volunteer

● Manage a team of 3 people to divide tasks in cleaning individual rooms and sanitize living areas for dogs

● Assisted in giving food to animals

● Maintain a schedule to organize the group and set time to play and nurture the animals

Frida Kahlo, Chicago, IL May 2023 - present Volunteer

  • Help equip students and current DACA recipient file their own forms to renew
  • Assisted with translating documents from spanish to english in order to file the USCIS forms

Languages

Spanish
Full Professional

Timeline

Office assistant

Metropolitan Family Services
10.2023 - Current

Technical Consultant

GoHealth
07.2023 - 08.2023

Supplier Security Risk Analyst

LinkedIn
03.2022 - 05.2023

System Support Analyst Intern

LinkedIn
08.2021 - 03.2022

Sales floor and Checkout Operator

Burlington Coat Factory
04.2021 - 01.2023

Computer Applications, Advanced Excel, Business Writing, Public Speaking, Professional Skills - IT including CIS 201 specialize in Computer Components and Software Usage

Year Up

Associate in Computer Information Systems -

Harry S Truman College

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Berenice Martinez