Berenice Mascote
Houston,TX
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
11
11
years of professional experience
Work History
Receptionist Administrator
Wellmed at Katy
01.2018 - Current
- Coordinated communication between medical staff and patients, enhancing service delivery and satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Addressed client concerns promptly, fostering positive relationships and enhancing overall satisfaction rates.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Sales Associate
Walgreens
01.2015 - 01.2018
- Educated customers about products and services offered by the company.
- Collaborated with management to address customer feedback and improve service operations.
- Oversaw daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained new staff on sales techniques, product knowledge, and store policies.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
High School Diploma -
Northbrook High School
Houston, TX06.2015
Skills
- Call handling
- Payment Collection
- Document Management
- Reception Management
- Data Entry
- Phone and Email Etiquette
- Multitasking
- Teamwork and Collaboration
- Interpersonal Skills
- Adaptability and Flexibility
- Appointment setting
- Customer service
- Goal setting
- Time management
- Fluent in Spanish
Timeline
Receptionist Administrator
Wellmed at Katy
01.2018 - Current
Sales Associate
Walgreens
01.2015 - 01.2018
High School Diploma -
Northbrook High School