BERENICE MERCADO
Harvard,IL
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
State Farm - Mary Trejo
McHenry, IL
06.2023 - Current
- Participated in training sessions to stay current with new products, services, technology.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed strong relationships with customers through regular follow-up contact.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Ensured compliance with applicable laws and regulations regarding privacy policies.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier
Walmart
Lake Geneva, WI
06.2022 - Current
- Accepted cash and credit card payments, issued receipts and provided change
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
- Discounted purchases by scanning and redeeming coupons
- Verified customer age requirement for alcohol or tobacco purchases
- Processed refunds for worn, damaged and broken merchandise
Digital Shopper
Walmart
Lake Geneva, WI
02.2021 - Current
- Greeted customers and answered product or service questions
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Secured and stored items until customer pickup
- Assisted teammates with daily tasks during peak periods
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Tax Preparer
McHenry County College
Crystal Lake, IL
01.2023 - 04.2024
- Company Overview: This is a volunteer experience that is offered by Mchenry County College
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns
- Analyzed information and assessed liabilities and deductions according to relevant tax code
- This is a volunteer experience that is offered by Mchenry County College
Education
Associate of Arts - Communications
McHenry County College
Crystal Lake, IL12.2023
High School Diploma -
Harvard Community High School
Harvard, IL05.2021
Skills
- Customer Service
- Attention to Detail
- Verbal and Written Communication
- Documentation and Reporting
- Upbeat and Outgoing Attitude
- Decision Making
- CRM software proficiency
- Goal oriented
- Performance tracking
- Network development
- Client account management
- Records management
- Email scheduling management
- Data entry
- Microsoft Word
- Cold calling
- Customer needs assessment
- Event participation
- Product and service sales
- Independent work
- Dependable and responsible
- Relationship building
- Leadership
- Analytical
- Multitasking
- Friendly, positive attitude
- Good Telephone Etiquette
Languages
Spanish, Native/Bilingual
Certification
- Property/Casualty
- Life/Health
Languages
Spanish
Professional
References
References available upon request.
Timeline
Sales and Service Representative
State Farm - Mary Trejo
06.2023 - Current
Tax Preparer
McHenry County College
01.2023 - 04.2024
Cashier
Walmart
06.2022 - Current
Digital Shopper
Walmart
02.2021 - Current
Associate of Arts - Communications
McHenry County College
High School Diploma -
Harvard Community High School
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