Berenice Moreno
Dallas,Texas
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Manager
Injury Care Chiropractic
08.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Kept all patient information secure and confidential.
- Determined proper codes for medical records and patient services.
- Provided excellent customer service, developing and maintaining client relationships.
- Responded to patients concerns and questions on daily basis.
- Process billing
- Direct contact with attorney or law firm
- Prepare medical files for attorney
- Notarize affidavits for attorney
- Request LOP
- Request medical records
- Request case status on weekly basis
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated office events, marketing event when necessary
Office Manager
Pain Free Chiropractic
09.2010 - 07.2016
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Managed over 30 patients per day
Education
Medical Assistant Certification -
Performance Masters
Dallas, Texas11.2021
Non- Certified X-ray Technician -
Performance Masters
Dallas, Texas07.2021
GED -
Aberg Center of Literacy
Dallas, Texas06.2021
Skills
- Billing
- Administrative Support
- Office Management
- Data Entry
- Team Supervision
- Employee Supervision
- Customer Service
- Staff Management
- Supply Management
- Mail Handling
Languages
Spanish
Professional Working
Timeline
Office Manager
Injury Care Chiropractic
08.2016 - Current
Office Manager
Pain Free Chiropractic
09.2010 - 07.2016
Medical Assistant Certification -
Performance Masters
Non- Certified X-ray Technician -
Performance Masters
GED -
Aberg Center of Literacy
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