Berenice Moreno Zavala
Lincoln,NE
Summary
Versatile professional with a Bachelor of Arts in Health and Human Physiology and extensive experience in logistics coordination, FSQA, HR administration, and human services. Known for strong communication abilities, meticulous attention to detail, and a commitment to delivering exceptional results. Seeking to leverage comprehensive skills and achievements in a dynamic role where I can contribute to organizational success and growth.
Overview
8
8
years of professional experience
Work History
Customer Pickup Coordinator
Seaboard Foods
09.2021 - Current
- Acted as the main point of contact between customers’ logistics/transportation teams and the plant shipping offices, ensuring seamless communication.
- Assisted sales operations by overseeing buyer load tying/cancellation processes using Mercury Gate and AS400 systems.
- Ensured accuracy and timely updates of the buyer load shipment tracker, providing continuous updates to stakeholders.
- Addressed concerns or issues related to Load Plan Times or carrier information promptly and effectively, maintaining high customer satisfaction.
- Provided outstanding customer service by responding promptly to inquiries and delivering timely updates on pickup appointments and shipment status.
FSQA Document Administrator
Seaboard Triumph Foods
08.2019 - 09.2021
- Mediated between corporate and plant management to resolve customer complaints, coordinating corrective actions communicated through formal letters.
- Analyzed customer complaint data to identify trends and opportunities, delivering monthly reviews to senior management using charts and pivot tables.
- Developed and maintained comprehensive Food Safety and Quality Assurance (FSQA) audits, enabling departmental staff to meet SQF standards and regulatory requirements.
- Facilitated implementation of new products by ensuring compliance with Safe Quality Foods (SQF) guidelines through mediation between corporate and operations.
- Completed rigorous training to implement advanced auditing software across three processing plants. Successfully developed and established comprehensive quality and food safety audits for integration into the FSQA department across all facilities.
Benefits Clerk and Human Resource Clerk
Seaboard Triumph Foods
08.2018 - 08.2019
- Coordinated leave administration processes, including FMLA tracking and communication with employees on leave status updates.
- Supported benefits orientation, new hire orientation and annual open enrollment in regard to questions, forms and enrollments.
- Developed partnerships with outside vendors to provide various options and discounts to the employees.
- Facilitated the resolution of escalated claim issues between employees and insurance carriers by acting as a liaison between parties involved.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Juvenile Tracker
The Owens Companies
11.2016 - 08.2018
- Developed helpful relationships with youth while assisting them to be contributing members in their community, school and at home by supporting them in the development of helpful skills and accountability.
- Built rapport with parents by encouraging their involvement in services; assisting them to establish and reinforce appropriate house rules to aid in the youth’s progress.
- Provided probation officers with weekly updates on the youth’s progress and maintaining proper documentation in a timely manner to complete monthly vouchers of their progress.
Bilingual Family Partner
The Owens Companies
11.2016 - 08.2018
- Aided families in the implementation of short and long-term goals established by Probation or Department of Health and Human Services by mediating the step-by-step progress.
- Maintained accurate records of session and provided Probation Officer or Case Worker with a weekly update on individualized cases, allowing them to view their week-to-week progress.
Education
Bachelor of Arts - Health and Human Physiology, Health Promotion
University of Iowa
Iowa City, IA05.2016
Skills
- Work Planning and Prioritization
- Communication
- Attention to Detail
- Adaptability
- Relationship Building
- Problem Solving
Recognitions
- Golden Pig Award, 03/2020, Showcased prominent work ethic by going above and beyond in daily tasks and projects recognized by management.
- Employee of the Quarter Award, 07/2017, Demonstrated dedication, responsibility, and flexibility in all aspects of work while serving as a positive role model for new and current coworkers.
Professional Development
Lambda Theta Nu Sorority Inc., Alpha Upsilon Chapter, Co-Founder, 11/2014, 05/2016, Vice President, Secretary, Academic Chair, Alumnae Chair, Co-Community Service Chair
Timeline
Customer Pickup Coordinator
Seaboard Foods
09.2021 - Current
FSQA Document Administrator
Seaboard Triumph Foods
08.2019 - 09.2021
Benefits Clerk and Human Resource Clerk
Seaboard Triumph Foods
08.2018 - 08.2019
Bilingual Family Partner
The Owens Companies
11.2016 - 08.2018
Juvenile Tracker
The Owens Companies
11.2016 - 08.2018
Bachelor of Arts - Health and Human Physiology, Health Promotion
University of Iowa
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