Berenice Ponce

• Gathered pertinent information regarding delinquent accounts and made sound decisions on possible solutions for existing customers.
• Responsible for working a daily sequence of accounts with the greatest effort to reduce delinquency.
• Prepared documents and packages for attorneys and reviewed attorney bills for payment.
• Contacted attorneys, customers, and collection staff.
• Exhibited a working knowledge of legal procedures surrounding foreclosures and repossessions.
• Maintained solid follow-up and customer service skills.
• Learned the processes and procedures of the department as well as outside venues accurately.
• Learned and applied state specific laws and regulations.

• Educated customers on the importance of paying in a timely manner
  

•Managed a portfolio of accounts through telephone negotiations with customers

•Achieved monthly collection goals by monitoring and decreasing the number of past due accounts

•Communicated professionally with customers concerning their pay dates/amounts and acceptable payment arrangements

•Planned,, scheduled and executed daily workload between phone calls, field chases and legal notices in a timely manner

•Conducted research on no contact accounts, researching contracts and reviewing documentation

•Analyzed debt to income information from customers to set up payment plans

• Provided face to face service and financial solutions to small and medium-sized businesses.
• Provided credit services, invoice processing, receivables management.
• Offered invoice factoring resources to meet their business objectives.
• Maintained communication with brokers to collect on outstanding invoices.
• Conducted research on new businesses to understand their processes.