Berenice Reyes Grageda
San Bernardino,CA
Summary
Dynamic educator with a proven track record at Josefa Ortiz De Domingues, excelling in lesson planning and fostering student engagement. Skilled in differentiated instruction and relationship building, I create inclusive learning environments that motivate students and enhance collaboration, ensuring all learners thrive. A dedicated mentor committed to student success.
Overview
13
13
years of professional experience
Work History
Cosmetologist
LOS ALTOS BARBER SHOP
Los Altos, CA
04.2019 - 03.2025
- Provided personalized consultations to assess client needs and recommend suitable beauty treatments.
- Performed a variety of hair services including cutting, coloring, and styling to enhance client satisfaction.
- Maintained cleanliness and organization of workstations in compliance with health and safety regulations.
- Educated clients on proper skincare routines and product use to promote long-term beauty maintenance.
- Delivered personalized hair and skincare services to diverse clientele, enhancing overall customer satisfaction.
- Educated clients on product usage and maintenance for optimal results, fostering long-term relationships.
- Executed advanced cutting techniques and color applications, maintaining high standards of quality and precision.
- Mentored junior cosmetologists in best practices and techniques, promoting skill development within the team.
- Implemented efficient scheduling systems to optimize client flow and reduce wait times during peak hours.
- Developed tailored treatment plans based on individual client needs, ensuring a customized service experience.
- Monitored inventory levels for products and supplies, facilitating timely reordering to maintain stock availability.
- Enhanced service offerings by staying current with industry trends and attending professional development workshops.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Answered phone calls and emails to schedule client appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Applied makeup to clients for special occasions to meet requirements.
- Developed new techniques to improve appearance of customer and provide different looks.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Enhanced client satisfaction with personalized skincare routines, leading to repeat business and referrals.
- Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
- Negotiated with suppliers for better rates on salon products, aiding in cost reduction without compromising on quality.
- Coordinated with fashion and wedding planners to offer specialized beauty packages, expanding salon's clientele.
- Utilized feedback from client surveys to refine services and address any areas needing improvement.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
- Organized workshops on beauty and wellness, positioning salon as thought leader in local beauty community.
- Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
- Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
- Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
- Fostered culture of continuous learning among staff, leading to improved service offerings and client satisfaction.
- Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Developed creative techniques to provide clients with latest hairstyles.
- Increased revenue through effective customer service and inventory management.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Demonstrated thorough knowledge of all salon products and services.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Led team in revamping salon interior, creating more inviting and modern atmosphere that enhanced client experience.
- Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
- Elevated salon's market presence by participating in local beauty events and showcasing latest cosmetology trends.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
Teacher
Josefa Ortiz De Domingues
Michoacan, México
06.2012 - 12.2017
- Developed engaging lesson plans aligned with curriculum standards.
- Fostered positive classroom environment promoting student participation and collaboration.
- Implemented differentiated instruction strategies to meet diverse learning needs.
- Monitored student progress through assessments and provided targeted feedback.
Education
COSMETOLOGY -
HILLTOP BEAUTY SCHOOL
Union City, CA05.2018
Teacher -
La UNIVECIDAD PEDAGOGICA NACIONAL
Apatzingan, Michoacan 07.2007
Skills
Classroom management
Relationship building
Critical thinking
Lesson planning
Student-centered learning
Collaborative learning
Differentiated instruction
Conflict resolution
Classroom instruction
Public speaking
Growth mindset
Positive role model and mentor
Parent-teacher communication
Behavior management
Student engagement
Motivating students
Timeline
Cosmetologist
LOS ALTOS BARBER SHOP
04.2019 - 03.2025
Teacher
Josefa Ortiz De Domingues
06.2012 - 12.2017
COSMETOLOGY -
HILLTOP BEAUTY SCHOOL
Teacher -
La UNIVECIDAD PEDAGOGICA NACIONAL