Berenice Ruiz
Denver,CO
Summary
Professional Portfolio
Dedicated Certified Medical Assistant with over 12 years of health care experience in providing compassionate and efficient patient care. Skilled in performing clinical tasks, including taking vital signs, administering injections, vaccines and conducting specimen collection. I am confident in electronic health record management and medical office operations. Strong communicator with a passion for helping patients and supporting healthcare providers in delivering high-quality care. Possess the ability to analyze complex issues, develop creative solutions, and make well-informed decisions under pressure. Known for excellent attention to detail, organization, and teamwork skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Kaiser Permanente
07.2024 - Current
- Assess patients by observing and recording vital signs
- Communicate clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Demonstrate a high level of initiative and creativity while tackling difficult tasks.
- Enhance patient outcomes by providing knowledgeable education on procedures, medications, vaccines and other physician instructions.
- Implement care and efficiency improvements to support and enhance teamwork
- Update inventory, expiration and vaccine logs to maintain current tracking documentation.
- Complete EKGs and other tests based on patient presentation in office.
- Utilize excellent organizational and communications skills to coordinate care with physicians and the team.
- Provide compassionate care by listening, understanding and going an extra mile for our patients.
- Work effectively in fast-paced environment
Health Technician
Clinica Family Health
09.2023 - 06.2024
- Perform vital sign measurements, including blood pressure, pulse, temperature, and weight accurately and efficiently
- Assist healthcare providers in patient examinations and procedures, ensuring patient comfort and safety
- Administer medications as directed by healthcare providers, adhering to proper protocols and guidelines
- Maintain accurate and up-to-date patient records, including documentation of medical history, treatments, and progress notes
- Provide patient education on various health topics, including medication instructions, disease management, and lifestyle modifications
- Knowledgeable in sterilizing medical equipment, maintaining cleanliness in examination rooms, and following infection control protocols
- Conducted routine patient evaluations and assessments to monitor health status
- Communicate effectively with patients, families, and interdisciplinary healthcare team members to ensure quality patient care and experience
- Utilized effective communication and conflict resolution skills to promote a positive and cohesive team environment
- Thorough understanding of CDC-recommended immunization schedules for all age groups, including infants, children, adolescents, and adults.
Clinic Operations Specialist
Clinica Family Health, Walk- In
11.2022 - 09.2023
- Greeted patients in a friendly and welcoming manner, providing excellent customer service and answering inquiries about services and insurance coverage
- Collaborated with Clinical staff to ensure smooth operations and deliver exceptional customer service to patients
- Scheduled appointments efficiently, managed patient check-ins and check-outs, and verified insurance information to ensure smooth operations
- Maintained cleanliness and organization of front desk area, restocked supplies as needed, and assisted with administrative tasks as assigned
- Collected co-payments and balances, reconciling cash drawer at the end of each shift to maintain accurate financial records
- Efficiently maintain and organize medical records in compliance with HIPAA regulations
- Maintained organized patient files, and updating electronic medical records
Clinic Operations Manager
Clinica Family Health
06.2021 - 11.2022
- Direct supervision of the Office Technician Supervisor and the Medical Records & RCM Supervisor
- Oversee daily operations of a busy clinic, ensuring smooth functioning of all departments and adherence to quality and regulatory standards
- Develop and implement efficient workflow processes to optimize patient care delivery and maximize staff productivity
- Recruit, train, and mentor staff members to foster a positive work environment
- Collaborate with healthcare providers, administrators, and vendors to streamline operations, enhance patient experience, and drive continuous improvement efforts
- Oversee daily operations of a busy medical clinic, including staff scheduling, patient flow management, and ensuring compliance with all regulatory requirements
- Manage clinic budget and monitor expenses to ensure financial goals are met
- Led a team of staff members, handling training, scheduling, and performance evaluations to ensure high levels of employee satisfaction and productivity
- Maintained policies and procedures in compliance with healthcare regulations and standards
- Organized and led monthly meetings to plan clinic-wide events and activities designed to boost staff morale and foster a positive work environment
- Demonstrated ability to analyze complex issues, develop creative solutions, and make well-informed decisions under pressure
- Trained and mentored staff on best practices in Provider Panel Management and UDS measures reporting to uphold quality standards.
Office Technician Supervisor
Clinica Family Health/Peoples Clinic
05.2019 - 06.2021
- Direct supervision of the front desk staff, providing ongoing training and mentoring to ensure exceptional patient experiance and efficiency.
- Conducted regular performance check in's and provided feedback to staff to support professional development and growth
- Provided compassionate and attentive care to patients
- Implemented new policies and procedures to improve office efficiency and streamline workflow processes
- Managed inventory of office supplies and equipment, ensuring sufficient stock levels
- Collaborated with other departments and site leadership to communicate team goals, prioritize projects, and address any issues or challenges that arose
- Addressed patient inquiries, concerns, and complaints in a timely and professional manner
- Developed and maintained project timelines, milestones, and deliverables to ensure strategic plan implementation.
- Efficiently coordinate and manage daily schedules for multiple providers, ensuring optimal patient flow and appointment availability
- Assist with inventory checks of the vaccine supplies, and document vaccine lot numbers accuratley
- Maintain a clean and organized front desk area to create a welcoming and safe environment for all patients
- Demonstrated compassion and understanding towards individuals experiencing homelessness through active listening and empathy.
Clinic Operations Technician
Clinica Family Health
05.2018 - 05.2019
- Supported clinic management in conducting inventory of medical equipment and supplies, as well as monitoring expiration dates for compliance with safety regulations
- Ensure the organization's policies and procedures are in compliance with AAAHC (Accreditation Association for Ambulatory Health Care) standards on a regular basis.
- Conduct regular audits and inspections to verify adherence to CLIA (Clinical Laboratory Improvement Amendments) and OSHA (Occupational Safety and Health Administration) regulations.
- Develop and implement corrective action plans to address any non-compliance issues identified during audits
- Train staff members on best practices for maintaining AAAHC, CLIA, and OSHA compliance, including proper handling of medical waste and infection control procedures.
- Serve as the main point of contact for external auditors and regulatory agencies during inspections and surveys, ensuring a smooth and successful process.
- Maintained accurate records of vaccine stock levels and expiration dates to ensure timely and efficient inventory management
- Strong knowledge of VFC program reporting requirements and ability to generate and submit accurate reports in a timely manner.
- Thrived in a fast-paced setting by multitasking effectively and adapting quickly to changing priorities.
- Demonstrated outstanding attention to detail and accuracy when handling the Front Desk's cash audits and daily bank deposits
Office Technician/Office Technician Lead
Clinica Family Health
03.2014 - 05.2018
- Demonstrated exceptional customer service skills by consistently maintaining a positive attitude while interacting with patients and addressing their questions and concerns.
- Greet patients in a warm and friendly manner as they arrive for their scheduled appointments
- Verify patient information and insurance details accurately and efficiently for streamlined check-in process
- Assist patients with completing required forms and paperwork, ensuring all necessary information is captured
- Collaborate with medical staff to ensure prompt and efficient patient flow throughout the check-in process.
- Efficiently verify patient insurance coverage through Health First Colorado portal and Navicure portal to ensure accurate billing and minimize claim rejections
- Proactively communicate with patients to confirm appointments, provide reminders, and address any scheduling conflicts or concerns to optimize patient care delivery.
- Led by example by demonstrating a positive attitude, empathy, and respect towards team members to create a supportive work environment
- Created and maintained training materials, to support ongoing learning and understanding for the team
- Collaborated with management to identify training needs and develop training plans for staff
Call Center Attendant
Clinica Family Health
03.2013 - 03.2014
- Demonstrated exceptional customer service skills while responding to inbound calls and addressing patient inquiries and concerns promptly and effectively.
- Consistently met and exceeded key performance indicators
- Answered incoming calls from patients, provided information on services, and scheduled appointments as necessary
- Demonstrated exceptional communication skills in handling inquiries, resolving complaints, and providing accurate and timely assistance
- Participated in ongoing training to stay current on healthcare policies, procedures, and regulations
- Successfully juggled multiple ongoing assignments with different levels of complexity
Education
Medical Assistant Certification -
National Institute for Medical Assistant Advancement
Denver, Co05-2024
High School Diploma -
Skyview High School
Denver, Co05-2011
Skills
- Problem-solving abilities
- Team Building
- High-quality patient care
- Critical thinking
- Compassionate
Certification
Certified Clinical Medical Assistant (CCMA) National Healthcareer Association May 2024
Basic Life Support National CPR Foundation September 2024
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Certified Medical Assistant
Kaiser Permanente
07.2024 - Current
Health Technician
Clinica Family Health
09.2023 - 06.2024
Clinic Operations Specialist
Clinica Family Health, Walk- In
11.2022 - 09.2023
Clinic Operations Manager
Clinica Family Health
06.2021 - 11.2022
Office Technician Supervisor
Clinica Family Health/Peoples Clinic
05.2019 - 06.2021
Clinic Operations Technician
Clinica Family Health
05.2018 - 05.2019
Office Technician/Office Technician Lead
Clinica Family Health
03.2014 - 05.2018
Call Center Attendant
Clinica Family Health
03.2013 - 03.2014
Medical Assistant Certification -
National Institute for Medical Assistant Advancement
High School Diploma -
Skyview High School
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