Berenice Santacruz
Unit Technologist/ Patient Care Technician
Dallas,TX
Summary
Dedicated and compassionate Patient Care Tech/ CNA, with experience providing high quality patient care in fast-paced environment.
Demonstrated ability to work effectively in team environments, prioritize tasks, and maintain patient confidentiality.
Seeking a challenging role in a reputable healthcare facility where I can continue to grow and make a positive impact on patient lives.
Overview
17
17
years of professional experience
Work History
Home Health Aide
Tiernas Manos (Tender Hands)
02.2019 - 12.2022
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Utilized universal precautions and infection control principles in all aspects of care.
- Scheduled and coordinated medical appointments.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Customer Service Representative/HR Administrative Assistant
Flooring Services Ltd
03.2013 - 11.2016
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
HR Administrative Assistant
TD Industries
10.2011 - 11.2012
- Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
- Provided exceptional support to the HR department during high-volume periods, such as open enrollment or annual performance review cycles.
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
- Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Improved employee satisfaction with benefits administration by simplifying the enrollment process and providing informative resources.
- Assisted managers in handling employee relations issues through thorough documentation, investigation, and mediation when necessary.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created job descriptions on boards for vacant jobs.
HR Recruiter
Continental Cabinets
08.2005 - 10.2011
- Conducted thorough reference checks and background investigations, mitigating potential risks to the company.
- Organized career fairs and employer branding events, increasing brand awareness among potential candidates.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Advised managers on best practices to maintain compliance with applicable laws.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
Associate Degree in Nursing - Nursing
Dallas College
Dallas, TX 05.2001 -
No Degree - Certified Phlebotomy Technician
Dallas College
Dallas, TX 05.2001 -
No Degree - Certified Nurse Aide Certification
Dallas College
Dallas, TX 05.2001 -
Associate of Science -
Dallas College
Dallas, Texas 05.2001 -
Skills
Patient care skills- Demonstrate ability to assist with daily living activities, monitor vital signs and provide emotional support
Communication skills- Show ability to communicate effectively with patients, families, and healthcare teams
Teamwork- Highlight ability to work collaboratively with nurses, doctors, and healthcare teams
Compassion and Empathy- Show ability to provide emotional support to patient and families
Patient care skills- Demonstrate ability to assist with daily living activities, monitor vital signs and provide emotional support
Timeline
Home Health Aide
Tiernas Manos (Tender Hands)
02.2019 - 12.2022
Customer Service Representative/HR Administrative Assistant
Flooring Services Ltd
03.2013 - 11.2016
HR Administrative Assistant
TD Industries
10.2011 - 11.2012
HR Recruiter
Continental Cabinets
08.2005 - 10.2011
Associate Degree in Nursing - Nursing
Dallas College
05.2001 -
No Degree - Certified Phlebotomy Technician
Dallas College
05.2001 -
No Degree - Certified Nurse Aide Certification
Dallas College
05.2001 -
Associate of Science -
Dallas College
05.2001 -