Berenice Santos
Fort Worth,TX
Summary
Ambitious individual with strong organizational and multitasking skills, with a passion for personal and professional growth. Ready to apply knowledge and skills to any challenge.
Overview
13
13
years of professional experience
Work History
AREA MANAGER
AMBO Properties
Fort Worth, TX
07.2024 - Current
- Transformed underperforming teams into productive, profitable teams.
- Managed a portfolio of 8 multifamily properties distributed throughout the Dallas-Fort Worth Metroplex.
- Worked closely with managers, assistant managers and leasing agents to provide exceptional customer service and increased results.
- Supervised marketing techniques, file audits and application approvals meet company standards.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes to improve ownership revenue.
- Promoted an open path of communication and implemented constructive feedback with my team to best meet our potential, feel supported and acknowledged.
RENT HELP
Mission Arlington
Arlington, TX
06.2020 - 07.2024
- Helped tenants get rental assistance and coordinated community engagement events to help build or strengthen relationships with community officials, police department and property management staff.
PROPERTY MANAGER
Buchman Realty
Arlington, TX
05.2020 - 07.2024
- Kept up with Fair Housing Mandates and Tenant and Eviction Laws.
- Financial Reporting for monthly, quarterly and yearly budgets.
- Contract Negotiation with vendors as well as new hire employees.
- Strategized on renewals and new leases to maintain a 95%-100% occupancy rate.
- Regularly closed with $0.00 monthly delinquency.
- Managed daily administrative tasks, including tenant relations and rent collections.
- Prepared monthly balance sheets, income statements, cash flow statements and other financial reports as needed.
- Managed payroll processing, accounts receivable/payable, and tax preparation.
- Managed onboarding processes for new hires including paperwork completion and orientation activities.
- Managed daily operations related to customer service, inventory management, and marketing.
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Researched market to identify and capitalize on opportunities and rental pricing strategies.
ENGLISH TEACHER
CEDI
Culiacan, Sinaloa
04.2015 - 03.2020
- Created a positive classroom environment that encouraged students to take risks and explore their own ideas.
- Supervised classroom behavior and moderated discussions to maintain respectful environment.
- Evaluated student progress through assessments such as quizzes, tests, essays, presentations, and portfolios.
- Utilized various teaching strategies such as cooperative learning and project-based instruction.
- Average class size of 28 students.
- Evaluated student progress through assessments such as quizzes, tests, essays, presentations, and portfolios.
- Translated lesson plans into learning experiences to challenge students.
- Students passed TOEFL ITP within 458 - 620 range at end of course..
ENGLISH TEACHER
Harmon Hall
Culiacan, Sinaloa
01.2012 - 09.2016
- Taught skills in English grammar and syntax, vocabulary, and proper word usage
- Developed and adapted curriculum to encompass English reading, writing and comprehension skills
- Supervised classroom behavior and moderated discussions to maintain respectful environment
- Utilized various teaching strategies such as cooperative learning and project-based instruction
- Average class size of 15-20 students.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
MASTERS DEGREE IN HISTORY OF POLITICS AND SOCIETY -
Universidad Autonoma de Sinaloa
Culiacan, Sinaloa10.2017
BACHELORS DEGREE IN POLITICAL SCIENCE -
Universidad Autonoma de Sinaloa
Sinaloa, MX08.2015
BACHELORS DEGREE IN EDUCATION -
Universidad Autonoma de Sinaloa
Culiacan, Sinaloa08.2015
Skills
- Multi-Family Property Management
- Rental Pricing Strategies
- Accounting Solutions Integration
- Payroll Coordination
- Fair Housing Mandates
- Tenant and Eviction Laws
- Quarterly Reviews
- Financial Reporting
- Contract Negotiant
- Multi-Site Management
Timeline
AREA MANAGER
AMBO Properties
07.2024 - Current
RENT HELP
Mission Arlington
06.2020 - 07.2024
PROPERTY MANAGER
Buchman Realty
05.2020 - 07.2024
ENGLISH TEACHER
CEDI
04.2015 - 03.2020
ENGLISH TEACHER
Harmon Hall
01.2012 - 09.2016
MASTERS DEGREE IN HISTORY OF POLITICS AND SOCIETY -
Universidad Autonoma de Sinaloa
BACHELORS DEGREE IN POLITICAL SCIENCE -
Universidad Autonoma de Sinaloa
BACHELORS DEGREE IN EDUCATION -
Universidad Autonoma de Sinaloa