Berenice Valadez
Houston,TX
Summary
Accomplished Patient Access Scheduler with a proven track record at Houston Methodist, enhancing scheduling efficiency and patient satisfaction through strong organization and excellent communication. Skilled in patient registration and fluent in Spanish, adept at training coordination and quality assurance. Demonstrated adaptability and commitment to improving healthcare delivery, significantly reducing wait times and streamlining processes.
Overview
10
10
years of professional experience
Work History
Patient Access Scheduler
Houston Methodist
12.2020 - Current
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Assisted in reducing patient wait times through effective coordination with medical staff and departments.
- Demonstrated adaptability in meeting changing demands of healthcare environments through cross-training in other administrative roles as needed.
- Expedited urgent care requests from clinicians through proficient triaging of incoming calls, providing prompt attention where required.
- Contributed to departmental goals by participating in continuous improvement initiatives aimed at enhancing scheduling systems and procedures.
- Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
Patient Access Representative
UT Physicians
08.2014 - 12.2020
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
Education
High School Diploma -
Jersey Village High School
Houston, TX05.2007
Skills
- Strong Organization
- Patient Registration
- Multitasking and Organization
- Training Coordination
- Time Management
- Multitasking
- Adaptable and Flexible
- Excellent Communication
- Quality Assurance
- Spanish Fluency
Languages
Spanish
Full Professional
Timeline
Patient Access Scheduler
Houston Methodist
12.2020 - Current
Patient Access Representative
UT Physicians
08.2014 - 12.2020
High School Diploma -
Jersey Village High School
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