Berenice Valadez
Delavan,WI
Summary
Dynamic IT Service Desk and Member Advisor at Blackhawk Community Credit Union, I leveraged problem-solving and computer skills to enhance customer satisfaction and efficiency. Known for a friendly attitude and critical thinking, I significantly improved service response times and fostered strong member relationships through exceptional service and tailored advice.
Overview
11
11
years of professional experience
Work History
IT Service Desk
Blackhawk Community Credit Union
05.2023 - Current
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to users.
- Reduced response times by effectively prioritizing emergency service calls based on urgency.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Member Advisor
Blackhawk Community Credit Union
03.2016 - 05.2024
- Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong member relationship, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure member satisfaction.
- Educated members on benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Teller
Balckhawk Cummunity Credit Union
07.2014 - 03.2016
- Processed members transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting members warmly upon arrival and addressing them by name when possible.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Delavan Darien High School
Delavan, WI06-2010
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Flexible and adaptable
- Critical thinking
- Computer skills
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
IT Service Desk
Blackhawk Community Credit Union
05.2023 - Current
Member Advisor
Blackhawk Community Credit Union
03.2016 - 05.2024
Teller
Balckhawk Cummunity Credit Union
07.2014 - 03.2016
High School Diploma -
Delavan Darien High School
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