Berenise Balleza
Temple,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Grocery Team Lead
Buc-ee's
03.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Oversaw ordering processes, maintaining optimal inventory levels.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Amazon Delivery Driver
Fast Dash
11.2023 - 03.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
Independent Contractor Driver
Independent Contractors
10.2022 - 11.2023
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Warehouse Shipping and Receiving Manager
Viantran Inc.
05.2022 - 11.2022
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Warehouse Inventory Control Manager
Performance Foodservice
12.2021 - 05.2022
- Improved warehouse efficiency by implementing inventory control systems and processes.
- Optimized warehouse layouts for better space utilization, allowing for more efficient storage of products.
- Managed a team of inventory control specialists, providing guidance and support to ensure accurate reporting of stock levels.
- Conducted root cause analysis on recurring issues related to stock discrepancies, initiating corrective actions to prevent future occurrences.
- Provided support during physical inventory counts, validating data entry and reconciling discrepancies in real-time for more accurate reporting outcomes.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
Warehouse Team Leader
FGF Brands
02.2021 - 12.2021
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Warehouse Shipping and Receiving Manager
Evergreen Cold Storage
11.2019 - 02.2021
- Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Warehouse Operational Manager
PortFresh Logistics
03.2016 - 10.2019
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Led cross-functional teams in the successful implementation of new systems and procedures.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Warehouse Shipping and Receiving Supervisor
Bland Distribution Services
12.2009 - 03.2016
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Reduced overtime hours by allocating resources effectively and prioritizing tasks based on urgency and importance.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new team members on proper and safe use of tools and equipment.
Assistant Manager
Sonic DriveIn
01.2005 - 12.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Team Leader
Chick-fil-A
09.2005 - 04.2007
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
Education
GED -
High School Equivalency
McAllen, TX06.2008
Skills
- Customer Service
- Time Management
- Departmental Operations
- Overseeing Employees
- Staff Supervision
- Customer Satisfaction
- Effective Multitasking
- Software Platforms
- Inventory Management
- Problem-Solving
- Stock rotation
- Task delegation
- Willingness to learn
Languages
Spanish
Native or Bilingual
Timeline
Grocery Team Lead
Buc-ee's
03.2024 - Current
Amazon Delivery Driver
Fast Dash
11.2023 - 03.2024
Independent Contractor Driver
Independent Contractors
10.2022 - 11.2023
Warehouse Shipping and Receiving Manager
Viantran Inc.
05.2022 - 11.2022
Warehouse Inventory Control Manager
Performance Foodservice
12.2021 - 05.2022
Warehouse Team Leader
FGF Brands
02.2021 - 12.2021
Warehouse Shipping and Receiving Manager
Evergreen Cold Storage
11.2019 - 02.2021
Warehouse Operational Manager
PortFresh Logistics
03.2016 - 10.2019
Warehouse Shipping and Receiving Supervisor
Bland Distribution Services
12.2009 - 03.2016
Team Leader
Chick-fil-A
09.2005 - 04.2007
Assistant Manager
Sonic DriveIn
01.2005 - 12.2010
GED -
High School Equivalency
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