Summary
Overview
Work History
Education
Skills
Timeline
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Beretha Branch

Savannah,Georgia

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Georgia Southern
04.2018 - 11.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Supervisor

Armstrong State University
08.2016 - 04.2018
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Solicited customer feedback to identify and improve on areas of weakness.

Associate General Manager

Piccadilly's Restaurant
10.2000 - 03.2016
  • Improved overall team performance by implementing strategic management initiatives and fostering a collaborative work environment.
  • Streamlined processes for higher efficiency, by identifying bottlenecks and reorganizing workflows in the department.
  • Increased customer satisfaction by addressing concerns proactively and ensuring prompt resolution of issues.
  • Mentored and developed team members through regular feedback, training sessions, and performance evaluations.
  • Optimized resource allocation by analyzing workforce requirements and adjusting staffing levels accordingly.
  • Contributed to financial growth by managing budgets effectively and identifying cost-saving opportunities.
  • Enhanced communication within the department through regular meetings, updates, and open channels of dialogue.
  • Implemented innovative solutions to address challenges faced by the organization, leading to improved operational efficiency.
  • Collaborated with senior leadership to develop organizational strategies that aligned with company goals and objectives.
  • Managed change effectively within the organization by developing detailed plans, communicating expectations clearly, and guiding employees through transitions.
  • Boosted employee morale through recognition programs, open communication channels, and team-building activities.
  • Delegated tasks to team members in order to maintain [Type of business] productivity.
  • Handled cash accurately and prepared deposits.

Education

High School Diploma -

Hershel V Jenkins
Savannah, GA
06.1982

Skills

  • Task Delegation
  • Employee Scheduling
  • Operations Management
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Cost Reduction
  • Orientation and Training
  • Performance Reviewing
  • Staff Supervision
  • Customer Relations
  • Staff Management

Timeline

Assistant Manager

Georgia Southern
04.2018 - 11.2023

Supervisor

Armstrong State University
08.2016 - 04.2018

Associate General Manager

Piccadilly's Restaurant
10.2000 - 03.2016

High School Diploma -

Hershel V Jenkins

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Beretha Branch