Bergen Braaten
Summary
Recent B.A. in Mass Communication with strong interpersonal and organizational skills. Experienced in fast-paced, client-facing roles where clear communication, adaptability, and attention to detail are key. Skilled at building strong relationships and helping people feel supported and confident while navigating new systems. Seeking a dynamic role in Austin, TX that values communication, service, and personal connection.
Overview
8
8
years of professional experience
Work History
Research Assistant
University of California, Santa Barbara
09.2024 - 06.2025
- Conducted outreach and participant recruitment for communication studies research
- Analyzed data and created reports to strengthen findings
- Developed communication materials and streamlining participant workflows
Work Study/Student Role
Event Planning Assistant
12.2023 - 03.2025
- Coordinated Zoom event logistics, registration, and calendar invitations
- Managed email communications between departments
- Created onboarding guides and resource documents for student organizations and event hosts
Sales Associate
Renaud's Bakery and Bistro
10.2023 - 11.2024
- Trained new team members on daily operations and point-of-sale systems
- Resolved customer issues calmly and efficiently, maintaining loyalty
- Helped implement upselling techniques that improved average ticket size
- Selected by manager to lead opening/closing procedures independently
- Collaborated with café team to redesign product displays for seasonal menus
- Curated and maintained an aesthetic retail space, boosting impulse sales
Barista
Old Town Coffee
10.2022 - 06.2023
- Opened and closed store, managed cash drawer and end-of-day reports
- Designed weekly menu boards and collaborated on featured specials
- Promoted to team lead after 4 months; supported scheduling and shift delegation
- Handled difficult customer situations with empathy and professionalism
Customer Service Associate
Chicago Health Foods
06.2017 - 08.2021
- Built customer loyalty through proactive recommendations and personalized service
- Maintained product displays and managed restocking for optimal visual appeal
- Advised shoppers on natural products, boosting understanding and sales
Education
B.A. - Mass Communications
University of California Santa Barbara
07.2025
A.A. - Communication Studies
Santa Barbara City College
05.2023
High School - undefined
Lincoln Park High School
06.2021
Skills
- Customer Engagement
- Team Leadership
- Sales & Product Knowledge
- Organization & Time Management
- Communication (Written & Verbal)
- Detail Oriented
- Email & Calendar Management
- Conflict Resolution
- Problem Solving
- Data Analysis
Timeline
Research Assistant
University of California, Santa Barbara
09.2024 - 06.2025
Work Study/Student Role
Event Planning Assistant
12.2023 - 03.2025
Sales Associate
Renaud's Bakery and Bistro
10.2023 - 11.2024
Barista
Old Town Coffee
10.2022 - 06.2023
Customer Service Associate
Chicago Health Foods
06.2017 - 08.2021
A.A. - Communication Studies
Santa Barbara City College
High School - undefined
Lincoln Park High School
B.A. - Mass Communications
University of California Santa Barbara
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