Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bergyn Schoenherr

Ames

Summary

Dynamic customer service professional with a proven track record at Hyvee, excelling in problem resolution and effective communication. Recognized for enhancing customer experiences and achieving sales targets through innovative solutions. Skilled in team building and event coordination, consistently delivering high-quality service in fast-paced environments.

Overview

3
3
years of professional experience

Work History

General

Pawsitive Pet services
Lawton
05.2025 - Current
  • Managed various roles within dog boarding facility, adapting to operational needs.
    Delivered exceptional pet care by maintaining clean environments for animals.
    Assisted at front desk, establishing welcoming atmosphere for guests during check-in.
    Conducted grooming and bathing sessions, promoting overall pet wellness.
  • Provided daily care for dogs, including feeding, walking, and grooming.
  • Maintained cleanliness of pet areas, ensuring a hygienic environment for dogs.
  • Administered medications as instructed by pet owners and veterinarians.
  • Greeted visitors warmly and guided them through check-in procedures.
  • Managed phone calls, directing inquiries to appropriate departments efficiently.
  • Coordinated appointment scheduling for multiple staff members and departments.

Customer Service Representative

Hyvee
Sioux City
10.2022 - 06.2025
  • Assisted customers with inquiries regarding products and services.
    Facilitated grocery assistance to enhance shopping experiences.
    Processed lottery ticket transactions to ensure compliance and accuracy.
    Managed UPS mail services for efficient delivery of customer packages.
    Handled money transfers and bill payments, ensuring timely processing.
  • Assisted customers with inquiries and product selections.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained product displays and ensured store cleanliness.
  • Educated customers about promotions and loyalty programs.
  • Trained new staff on customer service protocols and procedures.
  • Answered customer inquiries and provided accurate information regarding products and services.

Ulta

Target
Sioux City
10.2023 - 08.2024
  • Enhanced customer service approach, resulting in increased product sales.
    Maintained cleanliness and organization of stock items during customer interactions.
    Achieved sales targets while ensuring high-quality service delivery.
    Executed effective stock management strategies to optimize inventory levels.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Some College (No Degree) - Elementary Education

Iowa State University
Ames, IA

Skills

  • Customer service
  • Classroom management
  • Team building
  • Effective communication
  • Event coordination
  • Problem resolution

Timeline

General

Pawsitive Pet services
05.2025 - Current

Ulta

Target
10.2023 - 08.2024

Customer Service Representative

Hyvee
10.2022 - 06.2025

Some College (No Degree) - Elementary Education

Iowa State University

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