Berhe Habtemichael

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Coordinated resources effectively to meet project deadlines and achieve desired results.

Assisting technicians to putting them en-route

Put technicians onsite, and clear them from site.

Verifying signals to technicians

Bill out jobs

• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
• Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
• Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Identified issues, analyzed information and provided solutions to problems.

• Answered constant flow of customer calls with minimal wait times.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Educated customers about billing, payment processing and support policies and procedures.
• Participated actively in cross-functional teams aimed at improving internal systems, ultimately enhancing customer experience.