Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Software Developer Manager
Oracle
Kansas City , MO
10.2023 - Current
Worked closely with business stakeholders to understand requirements and design solutions that meet their needs.
Maintained source control repositories such as Git, SVN, TFS for versioning purposes.
Provided technical support for users of the software system.
Developed programs to automate processes and improve user experience.
Collaborated with team members to ensure successful project completion.
Monitored application performance metrics and identified areas for improvement.
Implemented security measures such as authentication protocols to protect sensitive data.
Participated in sprints planning sessions with Agile methodology.
Analyzed user feedback from customer surveys and implemented enhancements accordingly.
Documented all development activities according to best practices.
Completed continuous project and team reviews to maintain optimal productivity and quality of work.
Tackled development tasks based on system requirements and documented approaches.
Mentored interns and junior software developers through training, design reviews and code reviews.
Collaborated to define, design and estimate time and resources for development initiatives.
Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
Reviewed project requirements to identify customer expectations and resources needed to meet goals.
Identified opportunities for process improvements to decrease in support calls.
Developed requirements for system modifications and new system installations.
Performed troubleshooting of post-release software faults to support live service and installed software patch design.
Updated software upon release of vendor patches to mitigate vulnerabilities.
Established clear system performance standards and wrote specifications.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Ensured compliance with all applicable laws, regulations, industry standards.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Manager
Cerner Corporation
Kansas City, MO
01.2020 - 10.2023
Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Provided leadership during times of organizational change or crisis situations.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Ensured compliance with all applicable laws, regulations, industry standards.
Monitored staff performance and addressed issues.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Recruited and hired qualified candidates to fill open positions.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Created training modules and documentation to train staff.
Sr Team Lead
Cerner Corporation
Kansas City, MO
10.2001 - 10.2023
Developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.
Troubleshoot technical issues related to servers, networks, storage systems, virtualization platforms, and other IT infrastructure components.
Monitored system performance using various tools and techniques to identify potential problems before they occur.
Provided technical support for end users by troubleshooting hardware and software issues.
Deployed patch updates to address identified vulnerabilities in the environment.
Assisted in setting up new user accounts in Active Directory, and provided them with the necessary permissions for accessing resources on the network.
Ensured compliance with company policies regarding security standards for all systems within the environment.
Upgraded existing hardware and software components when needed according to best practices.
Participated in disaster recovery drills to ensure that backup plans are effective in case of an emergency situation.
Interacted with users from global sites to analyze and resolve system errors, workflow errors, and permissions issues.
Applied system updates to reduce impact to efficiency and equipment.- Developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.
- Troubleshot technical issues related to servers, networks, storage systems, virtualization platforms, and other IT infrastructure components.
- Monitored system performance using various tools and techniques to proactively identify potential problems.
- Provided technical support to end users by resolving hardware and software issues.
- Deployed patch updates to address vulnerabilities within the environment.
- Assisted in setting up new user accounts in Active Directory and assigned the necessary permissions for network resource access.
- Ensured compliance with company policies related to security standards for all systems in the environment.
- Upgraded hardware and software components as needed, following best practices.
- Participated in disaster recovery drills to verify the effectiveness of backup plans in emergency situations.
- Collaborated with users from global sites to analyze and resolve system errors, workflow issues, and permissions challenges.
- Applied system updates to minimize the impact on efficiency and equipment performance.
Sr. System Engineer
Cerner Corporation
Kansas Citry, MO
05.2009 - 10.2013
Developed, configured and maintained systems in a multi-platform environment.
Performed system upgrades, patching, security hardening and monitoring of systems.
Troubleshooted and resolved hardware, software, network and storage related issues.
Provided technical guidance to team members for system administration tasks.
Installed and configured operating systems, middleware products and databases.
Managed user accounts on the domain controller using Active Directory services and Group Policy Objects.
Monitored server performance metrics such as CPU utilization, memory usage using various tools.
Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
Conducted regular maintenance checks on all production systems and applied necessary patches or hotfixes when needed.
Provided needs assessment, systems analysis, troubleshooting and resolution.
Employed critical-thinking skills, excellent judgement, creativity and innovation in solving problems.
Education
MBA -
Webster University
St Louis, MO
05-2010
Bachelor of Science - Computer Science
Park University
Kansas City, MO
05-2001
Skills
Technical Troubleshooting
Resource Coordination
Team Management
Agile project management
Risk Management
Effective communication
Affiliations
Volunteer at City Center Church Youth Ministry - 2014 - 2020
Volunteer instructor at Brighter Generations non-profit 2023 - present
Member of the Fund raising team at Brighter Generations.