Beri Wondimu
Overland Park
Summary
Experienced IT operations and technical project manager with over ten years of proven track record. Excels at leading cross-functional global teams, adept at handling multiple tasks, and proactively addressing potential issues. Dedicated to optimizing processes and supporting team objectives to drive success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Software Development Manager
Oracle
08.2022 - Current
- Managed a 24/7 global DevOps team spanning India and the U.S., successfully managed and resolved over 10,000 support tickets annually.
- Worked closely with business stakeholders (developers, testers, product owners, etc.) to understand requirements and specifications, set expectations and deliver projects on time.
- Collaborated with the Corporate Security team to mitigate critical security vulnerabilities on over 1000 servers. This activity included assessment, prioritization, resource allocation, and implementation of the required resolution.
- Defined the project scope, established timelines, and set clear deliverables, consistently prioritizing successful and timely project completion.
- Facilitated Scrum events: organized daily stand-ups, sprint planning, and retrospectives, helped remove roadblocks, and promoted collaboration with different product teams and stakeholders.
- Successfully managed the migration of over 500 servers to a new backup software system, Cohesity. Through collaboration with different leaders on process improvements, we identified and decommissioned 117 unused servers, significantly reducing support calls and incident volume.
- Implemented and oversaw Incident Management process, coordinated planned/unplanned downtimes, and facilitated stakeholder communication to ensure timely issue resolution. Consistently achieved a 96% uptime across 50 tier 1 and 2 environments.
- Worked closely with cross-functional teams to define the work plan, criteria for success statement and a risk statement and a back out plan., develop capabilities and resolve software problems.
- Partnered with HR representatives to create a System Engineer job posting, developed interview questions, screened prospective candidates, and supported various aspects of the hiring process.
Manager
Cerner Corp.
10.2019 - 07.2022
- Led cross-functional teams through organizational changes, providing coaching, mentoring, and performance management to enhance team effectiveness.
- Worked closely with our Product Owner, Scrum Master, and other team members to coordinate projects, allocate resources and work on team improvement.
- Facilitated bi-weekly incident review meetings with the leadership team to analyze root causes and recommend enhancements to existing systems and processes.
- Developed performance reports for senior leadership, facilitated training sessions, and created onboarding documentation to support continuous improvement and employee development.
- Identified process improvement opportunities, led problem resolution for escalated technical issues, drove root cause analysis.
- Developed and implemented operational strategies and technologies that improved customer satisfaction, streamlined processes, and reduced costs.
Team Lead
Cerner Corp.
11.2013 - 09.2019
- Worked on defining our process flow and automating most repetitive tasks.
- Collaborated with different teams to ensure projects were completed on time and within the allocated budget while maintaining compliance and industry standards.
- Applied system updates to reduce impact on efficiency and equipment, developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.
- Participated in disaster recovery drills to ensure that backup plans are effective in case of an emergency.
- Provided technical guidance to my team, disseminated information clearly and concisely to the team and gave timely feedback to encourage success.
- Completed an internal audit which required meticulous planning and preparation, collaborating, identifying potential risks and working on the recommendations with the Quality Regulatory Affair team.
Sr. System Engineer
Cerner Corp.
05.2008 - 10.2013
- Performed daily system operations tasks, proactively monitored the Linux, Windows systems and Cerner solutions to ensure system integrity and availability.
- Monitored application performance metrics and identified areas for improvement.
- Troubleshot technical issues related to servers, networks, storage systems, virtualization platforms, and other IT infrastructure components.
- Deployed patches/hotfixes, performed system upgrades, and implemented security hardening steps to address identified vulnerabilities in our dev/cert/prod environments.
- Created and updated comprehensive documentation for team processes, new employee onboarding, work instructions and runbooks according to best practices.
Education
Bachelor of Science - Computer Science
Park University
Kansas City, MOMBA - Business Administration And Management
Webster University
St. Louis, MOSkills
- Agile project management
- Team Management
- Technical troubleshooting
- Incident Management
- Effective communication
Certification
- Certified Project Management Professional
- Certified Oracle Health AI Interview Training
- Oracle Cloud Infrastructure Foundation OCA
- Lead with Impacts: Talents & Development
Timeline
Software Development Manager
Oracle
08.2022 - Current
Manager
Cerner Corp.
10.2019 - 07.2022
Team Lead
Cerner Corp.
11.2013 - 09.2019
Sr. System Engineer
Cerner Corp.
05.2008 - 10.2013
Bachelor of Science - Computer Science
Park University
MBA - Business Administration And Management
Webster University
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