Berihun Tessema
Aurora,CO
Summary
With a proven track record at S. Davis & Associates (Smart Cart), I excel in customer service and critical thinking, enhancing customer loyalty and resolving high-stress disputes. My leadership at Swissport USA boosted efficiency and safety compliance, showcasing my ability to manage operations and foster team productivity.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
S. Davis & Associates (Smart Cart)
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Ramp Operator
United Parcel Service, UPS
05.2024 - Current
- Increased team productivity through clear communication with colleagues regarding task assignments and priorities.
- Coordinated with maintenance teams to report any observed issues or concerns related to aircraft condition prior to departure.
- Monitored weather conditions closely, adjusting ramp procedures as necessary to maintain safety during inclement weather events.
- Conducted regular inventory audits of ramp equipment, ensuring adequate supplies were available for daily operations.
- Ensured proper placement of chocks, cones, and other essential equipment for aircraft safety during servicing.
- Participated in ongoing training programs to stay current on industry best practices and enhance personal skillset.
- Contributed to on-time performance by quickly addressing ad hoc requests from flight crews or management personnel.
- Reduced aircraft turnaround time through efficient loading and unloading of baggage and cargo.
Lead Warehouse Supervisor
Swissport USA
06.2018 - 05.2024
- Increased efficiency by overseeing daily operations and coordinating with team members.
- Managed inventory levels, leading to more accurate stock control and timely replenishments.
- Improved staff productivity with strategic task allocation and continuous training initiatives.
- Oversaw shipping and receiving processes, reducing errors and improving turnaround times.
- Implemented safety protocols to ensure compliance with regulations and maintain accident-free environment.
- Reduced wastage by implementing effective inventory management systems.
- Coordinated with other departments to streamline operations and minimize workflow disruptions.
Education
Master of Science - Management of Protected Areas (MPA)
Kelangefurt University
Austria07-2011
Bachelor of Arts - Accounting
Ethiopia Civil Service College
Ethiopia06-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
Languages
Amharic
Native or Bilingual
Tigrigna
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
S. Davis & Associates (Smart Cart)
05.2024 - Current
Ramp Operator
United Parcel Service, UPS
05.2024 - Current
Lead Warehouse Supervisor
Swissport USA
06.2018 - 05.2024
Master of Science - Management of Protected Areas (MPA)
Kelangefurt University
Bachelor of Arts - Accounting
Ethiopia Civil Service College
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