Berina Sinanovic

Manage daily lab operations to support accurate prescription eyewear fabrication, maintain inventory control and assist with equipment upkeep. Conducted quality control checks, process orders, and promote safety compliance to adhere to manufacturing regulations. Act as a point of contact between lab technicians, vendors, and dispensing opticians.

• Provided hands-on training for staff members on proper procedures for handling customer inquiries and complaints
• Implemented process improvements that resulted in reduced costs and enhanced customer service levels
• Resolved conflicts between staff members by utilizing problem-solving techniques such as active listening and conflict resolution models
• Developed and implemented strategies to maximize operational efficiency while maintaining high customer service standards
• Implemented inventory management systems, optimizing stock levels and reducing waste significantly

• Trained new employees in job duties, safety procedures, and company policies.
• Assisted customers with inquiries, orders and complaints in a timely manner.
• Maintained clean and secure operating environment and wellbeing of employees on shift.
• Monitored team performance to ensure quality standards were met.
• Utilized effective communication skills to motivate team members to achieve goals.
• Resolved customer complaints promptly and professionally.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.