Berit Bohorquez
Pasadena,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
Work History
MASH trainee
City of Pasadena Water and Power
10.2025 - Current
- Front desk administrative support for GM office. Greeting visitors, gathering required information, directing guests to appropriate staff. Fielding phone calls to correct contact for specific needs of PWP customers and internal personnel.
- Manage calendar for department vehicles, manage calendar for conference rooms
- Maintain accurate records of service requests and responses, enhancing workflow efficiency and accountability.
- Procurement, invoicing and financial support, travel planning for GM
- Sorting mail and packages, inbound and outbound
- Entering requisitions and opening purchase orders
- Routing invoices through AP invoice processor to correlating division, processing invoices for GM
- Assist with planning organizational events such as the Service Awards
- Distributing department gifts and various items throughout department locations.
Cashier
Food 4 Less
Pasadena, CA
08.2023 - 10.2025
- Creating a welcoming and friendly customer experience, greeting customers, answering any questions. Suggesting a promotion if it is beneficial to them with their purchase, such as a coupon. Last point of contact with customer.
- Knowledge of all current sales and promotions and digital deals
- Meeting and exceeding company standards in daily scan speed and produce input, accuracy, customer engagement measured daily by supervisors
- Acted as morning shift lead, ensuring breaks and lunches taken on time and assisting cashiers during shifts. Coordinating morning sweeps and lot cleanliness guiding the utility clerk crew rotations.
- Balanced cash drawer, processed cash, check and card transactions in POS system. Closed cash register at end of shift. Shift usually had an average of 800 to 1000 transactions daily.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
College Assistant IV
Pasadena City College
04.2005 - 12.2009
- Office assistant, admin support for office of enrollment management and student data, Data entry for college course numbers in schedule of classes, meeting deadlines every semester, updating changes as received per deans of departments, trained temps, kept adjunct faculty office key and assisted faculty with print jobs and computer access, accuracy, filing, records management, multi line phones, copy, fax and various other clerical duties
- Managed scheduling for classrooms and resources, ensuring optimal utilization of facilities.
- Managed multiple projects simultaneously, ensuring timely completion while maintaining high-quality results.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
Education
diploma -
Eagle Rock High School
06-1999
Skills
- Customer service
- Multi line phones
- Filing systems
- Documentation and reporting
- Conflict resolution
- Clerical support
- Compliance regulations
- Quality assurance
- Customer focus, results driven
- Communication skills
LANGUAGES
Spanish, fluent
Timeline
MASH trainee
City of Pasadena Water and Power
10.2025 - Current
Cashier
Food 4 Less
08.2023 - 10.2025
College Assistant IV
Pasadena City College
04.2005 - 12.2009
diploma -
Eagle Rock High School