Berita Johnson
Kennewick
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Shift Leader
Panda Express
Pasco
10.2018 - 08.2025
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new employees on company policies and procedures.
- Coordinated team schedules and managed shift changes effectively.
- Conducted performance evaluations and provided constructive feedback to staff.
- Resolved customer inquiries and maintained high service standards.
- Assisted in maintaining cleanliness and organization of the work area.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Upheld company standards and compliance requirements for operations.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted general manager with operations game plan and company initiatives implementation.
Assistant Manager
Fairchild Cinemas Southgate 10
Kennewick
12.2021 - 06.2025
- Assisted in managing daily operations and workflows at a busy cinema.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on customer service and operational procedures.
- Oversaw inventory management and ordering of concession supplies.
- Developed and implemented promotional strategies for film screenings.
- Handled customer inquiries and resolved issues promptly and effectively.
- Monitored compliance with safety regulations and operational standards.
- Collaborated with management to enhance overall guest experience at the theater.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Southridge Highschool
Kennewick, WA06-2019
Skills
- Team management
- Shift coordination
- Quality control
- Compliance monitoring
- Customer service
- Inventory management
- Time management
- Effective communication
- Problem solving
- Leadership development
- Employee training
- Performance evaluation
- Decision making
- Operational strategy
- Conflict resolution
Affiliations
- Hiking
- Family & Friends functions
- Traveling
- Volunteering for charity
Timeline
Assistant Manager
Fairchild Cinemas Southgate 10
12.2021 - 06.2025
Shift Leader
Panda Express
10.2018 - 08.2025
High School Diploma -
Southridge Highschool
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