Summary
Overview
Work History
Education
Skills
Timeline
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Berj'han Henderson

Missouri City,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Target
02.2023 - 12.2023
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Collaborated with team members to ensure smooth operations during peak hours.

Real Estate Assistant

Saint Luxe Realty
07.2022 - 01.2023
  • Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
  • Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
  • Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Increased property showings by efficiently scheduling appointments and coordinating with clients, agents, and brokers.

Front Desk Receptionist

L.A. Fitness
12.2020 - 06.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Education

High School Diploma -

William B Travis High School
Richmond, TX

Skills

  • Customer Complaint Resolution
  • Customer Service
  • Payment Collection
  • Cash Handling
  • Guest Services
  • Customer Satisfaction
  • POS System Operation
  • Retail Merchandising
  • Organizational skills
  • Empathy and understanding
  • Problem-solving abilities
  • Time management
  • Excellent communication
  • Positive attitude

Timeline

Customer Service Cashier

Target
02.2023 - 12.2023

Real Estate Assistant

Saint Luxe Realty
07.2022 - 01.2023

Front Desk Receptionist

L.A. Fitness
12.2020 - 06.2022

High School Diploma -

William B Travis High School

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Berj'han Henderson