Berkay Bozkurt
Raleigh,NC
Summary
Overview
2
2
years of professional experience
Work History
Server
Burger Village
2023.10 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Bartender Assistant
Burger Village
2023.10 - Current
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Ensured compliance with local alcohol regulations through diligent ID checks and responsible service practices.
- Collaborated with bartenders to create new cocktail recipes, increasing menu variety and appeal.
- Assisted with opening and closing procedures, maintaining a clean and organized workspace.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Delivered food to customers at bar and tables.
- Checked ID cards and verified bar guests were of legal age.
- Operated POS system to collect payments from customers.
- Learned how to make wide variety of mixed drinks.
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
Server
FatCrabs Rib and SeaFood Company
2022.06 - 2023.10
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server Supervisor
Veysal Bozkurt
2016 - 2020
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Education
Associate of Science - Data Science And Programming Support
Wake Technical Community College
Raleigh, NC01.2027
Master of Science - Computer Engineering
Karabük University
Turkey05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Table Bussing
- Beverage Preparation
- Order Management
Cook
I worked also as a Steamer Chef and Grill Chef. I have knowledge about foods and drinks.
Languages
Turkish
Native or Bilingual
English
Professional Working
Timeline
Server
Burger Village
2023.10 - Current
Bartender Assistant
Burger Village
2023.10 - Current
Server
FatCrabs Rib and SeaFood Company
2022.06 - 2023.10
Server Supervisor
Veysal Bozkurt
2016 - 2020
Associate of Science - Data Science And Programming Support
Wake Technical Community College
Master of Science - Computer Engineering
Karabük University
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