Berkis De La Cruz
Forest Hill ,TX
Overview
2026
2026
years of professional experience
Summary
Accomplished leader with a proven track record at Lily Of The Desert, excelling in strategic planning and team leadership. Enhanced operational efficiency by 20% through innovative process improvements. Skilled in relationship building and quality assurance, driving continuous improvement and fostering a collaborative work environment.
Work History
Leader
Lily Of The Desert
2022 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Oversaw team operations to ensure efficient workflow and adherence to safety protocols.
- Developed and implemented process improvements to enhance productivity and operational efficiency.
- Mentored junior staff, providing guidance on best practices and operational standards.
- Streamlined communication between departments to facilitate project alignment and goal achievement.
- Analyzed operational data to identify trends, drive decision-making, and optimize resource allocation.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Fostered a culture of continuous improvement through regular training sessions and feedback loops.
- Managed vendor relationships to ensure quality service delivery and cost-effective solutions.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Assisted with new hire processing and existing training programs.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Quality Control Inspector
Petmate
2020 - 2023
- Conducted visual inspections to identify product defects and ensure compliance with quality standards.
- Utilized measurement tools to verify dimensions and specifications of pet products.
- Documented inspection results accurately, contributing to quality assurance reports.
- Collaborated with production team to address quality issues and implement corrective actions.
- Assisted in developing and refining quality control procedures for improved efficiency.
- Trained new staff on inspection protocols and safety standards for consistent performance.
- Participated in root cause analysis meetings to drive continuous improvement initiatives.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
Machine Operator
TruckPro
2019 - 2021
- Operated machinery to ensure efficient production and quality output.
- Conducted regular equipment inspections, identifying and resolving potential issues proactively.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Maintained accurate logs of machine performance and production metrics for analysis.
- Trained new operators on safety protocols and proper use of machinery.
- Implemented process improvements that enhanced productivity while maintaining safety standards.
- Assisted in troubleshooting mechanical failures, minimizing downtime during operations.
- Adhered to strict compliance regulations, ensuring a safe working environment for all personnel.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
Freight Broker
Trucking Partners
2017 - 2021
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Tracked shipments and trucks out on deliveries.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Planned routes for various shipments according to special events, customer needs and weather.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Optimized routing options, minimizing transit times and reducing costs for customers.
- Collaborated with sales teams to identify new business opportunities and grow existing accounts.
- Maximized profitability by effectively balancing cargo capacity utilization among various modes of transport.
- Implemented innovative tracking systems to ensure timely and accurate shipment updates for clients.
- Coordinated insurance coverage for goods and packages.
- Provided ongoing training and support to team members, elevating the overall level of expertise within the organization.
- Verified and noted count and condition of cargo received.
- Implemented new software tools that streamlined workflow processes, leading to increased productivity among staff members.
- Reduced errors in shipping documentation by implementing a thorough review process before submission.
- Collaborated with team members to resolve challenges and improve productivity.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Sorted and organized packages to make deliveries to correct address.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Loaded and unloaded trucks.
- Packed items to meet shipping requirements.
- Inspected freight for any damage or faults prior to loading.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Entered shipping information into computer system and estimated freight and postal rates.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Examined cargo and freight shipments to check goods' condition.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Coordinated freight shipments, optimizing routes and reducing transit times.
- Developed relationships with carriers to ensure reliable service and competitive rates.
- Managed documentation for compliance with regulations and customer requirements.
- Analyzed market trends to identify potential business opportunities and improve margins.
- Utilized transportation management software to track shipments and enhance efficiency.
- Resolved issues related to delivery delays, improving customer satisfaction ratings.
- Mentored junior brokers in negotiation strategies and industry best practices.
- Led initiatives to streamline communication between clients, carriers, and internal teams.
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
Leader
Truvant
2018 - 2020
- Oversaw team operations to ensure efficient workflow and adherence to safety protocols.
- Developed and implemented process improvements to enhance productivity and operational efficiency.
- Mentored junior staff, providing guidance on best practices and operational standards.
- Streamlined communication between departments to facilitate project alignment and goal achievement.
- Analyzed operational data to identify trends, drive decision-making, and optimize resource allocation.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Fostered a culture of continuous improvement through regular training sessions and feedback loops.
- Managed vendor relationships to ensure quality service delivery and cost-effective solutions.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Assisted with new hire processing and existing training programs.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Freight Broker
High Roller Customs
2009 - 2016
- Coordinated freight shipments, optimizing routes and reducing transit times.
- Developed relationships with carriers to ensure reliable service and competitive rates.
- Managed documentation for compliance with regulations and customer requirements.
- Analyzed market trends to identify potential business opportunities and improve margins.
- Utilized transportation management software to track shipments and enhance efficiency.
- Resolved issues related to delivery delays, improving customer satisfaction ratings.
- Mentored junior brokers in negotiation strategies and industry best practices.
- Led initiatives to streamline communication between clients, carriers, and internal teams.
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Contacted existing customers to update accounts and confirm deals.
Freight Forwarder
TT & Trucking Resolutions Logistics
2008 - 2014
- Coordinated shipments by collaborating with carriers and suppliers to ensure timely delivery.
- Managed documentation processes, ensuring compliance with international shipping regulations.
- Utilized logistics software to track cargo movements and optimize routing efficiency.
- Developed strong relationships with clients to enhance service quality and satisfaction.
- Analyzed freight costs and identified opportunities for cost reduction in shipping operations.
- Led initiatives to streamline operational workflows, improving overall productivity of shipping processes.
- Provided training and mentorship to new team members on best practices in freight forwarding.
- Implemented process improvements that resulted in increased accuracy of shipment tracking records.
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.
- Implemented strategies to minimize transit time while considering cost-effectiveness for both customers'' budgetary constraints and company revenue goals.
- Served as a liaison between various parties involved in the supply chain process, fostering collaboration and communication to ensure timely deliveries.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Developed customized logistics solutions to meet unique client needs, resulting in increased business opportunities.
Education
High School Diploma - Event College
Elvira M Colon
Bayamon Puerto Rico 08.2012
Skills
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Influencing others
- Continuous improvements
- Visionary thinking
- Incidents management
- Recruitment and hiring
- Equipment troubleshooting
- Expense control
- Quality assurance controls
- Team building
- Contract oversight
- Line management
- Team leadership
- Stakeholder engagement
- Goal setting
- Coaching
- Performance management
- Cross-functional collaboration
- Change management
- Attention to detail
- Training and mentoring
- Analytical thinking
- Project planning
- Staff management
- Operations management
- Inventory control
- Staff discipline
- Safety protocols
- Coaching and mentoring
- Payroll processing
- Task delegation
- Quality control
- Documentation and reporting
- Workflow management
- Employee development
- Risk management
- Budget management
- Human resources management
- Staff education
- Department organization
- Excellent communication
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Problem-solving
- Written communication
- Time management
- Active listening
- Multitasking Abilities
- Data analysis
- Interpersonal communication
- Logistics coordination
- Issue research
- Quantitative skills
- Program evaluation
- Audit reporting
- Process analysis
- Quality assurance
- Teamwork
- Problem-solving abilities
- Reliability
Accomplishments
- Collaborated with team of 2 in the development of Project native .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Achieved 100 by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
Spanish
Full Professional
Timeline
Leader
Lily Of The Desert
2022 - Current
Quality Control Inspector
Petmate
2020 - 2023
Machine Operator
TruckPro
2019 - 2021
Freight Broker
Trucking Partners
2017 - 2021
Leader
Truvant
2018 - 2020
Freight Broker
High Roller Customs
2009 - 2016
Freight Forwarder
TT & Trucking Resolutions Logistics
2008 - 2014
High School Diploma - Event College
Elvira M Colon