Berklee Sosa
Fountain Valley,CA
Summary
Dynamic professional with a proven track record at Friendly Animal Hospital, excelling in customer service and reception management. Skilled in multitasking and prioritization, significantly reduced errors by meticulous data review. Demonstrates exceptional communication skills and professionalism, fostering strong client relationships and enhancing customer satisfaction.
Professional receptionist with strong organizational skills and proven ability to manage front desk operations efficiently. Adept at multitasking, maintaining schedules, and providing exceptional customer service. Collaborative team player who adapts quickly to changing needs, ensuring smooth workflow and positive interactions. Strong communication skills, attention to detail, and customer-focused approach make for reliability in dynamic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Receptionist
Friendly Animal Hospital
09.2019 - Current
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Reduced errors significantly by meticulously reviewing data entries before submission.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Motor Clothes Sales Associate
Harley Davidson Inc
06.2016 - 02.2018
- Handled cash deposits accurately while following company security protocols.
- Developed strong relationships with repeat clientele, fostering loyalty and encouraging referrals to grow the customer base.
- Supported cross-functional initiatives by collaborating with other departments such as marketing or operations when needed for maximum impact on business objectives.
- Initiated upselling opportunities when appropriate by showcasing complimentary product offerings that suited each customer''s needs.
Cashier
Pirates Dinner Adventure
05.2015 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - Criminal Justice
UEI College
Garden Grove, CA01-2025
High School Diploma -
John F Kennedy High School
La Palma, CA06-2012
Skills
- Customer service focus
- Time management expertise
- Mail handling
- Visitor management
- Organization skills
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Scheduling appointments
- Scheduling
- Multi-line telephone operation
- Multitasking and prioritization
- Multi-line telephone skills
- Problem-solving abilities
- Customer Satisfaction
- Flexibility
- Detail Oriented
- Professionalism
- Reception Management
- Restock shelves
- Answer telephone calls
- Communication Skills
- Manage files
Certification
- CPR/AED Certification
Languages
English
Full Professional
Timeline
Lead Receptionist
Friendly Animal Hospital
09.2019 - Current
Motor Clothes Sales Associate
Harley Davidson Inc
06.2016 - 02.2018
Cashier
Pirates Dinner Adventure
05.2015 - 03.2016
No Degree - Criminal Justice
UEI College
High School Diploma -
John F Kennedy High School
Similar Profiles
KAYLEE KILGOREKAYLEE KILGORE
Registered Veterinary Technician at Friendly Animal ClinicRegistered Veterinary Technician at Friendly Animal Clinic
BRANDY WESSELSBRANDY WESSELS
Veterinary Assistant at Walker Animal Hospital, Ark Animal HospitalVeterinary Assistant at Walker Animal Hospital, Ark Animal Hospital
Nina RossNina Ross
Patient Support Assistant (PSA) at Friendly Society Private HospitalPatient Support Assistant (PSA) at Friendly Society Private Hospital
Elliott SalcidoElliott Salcido
Altar Server at Saint John The Baptist Catholic ChurchAltar Server at Saint John The Baptist Catholic Church
Shannon TittelfitzShannon Tittelfitz
New Business Sales Representative at CintasNew Business Sales Representative at Cintas