Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Berkley Conley

Lenoir,NC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with members and colleagues. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and instilling trust in each interaction; whether that be with colleagues, members, clients, or superiors.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Care Representative II

CVS Health
Lenoir, NC
11.2023 - Current
  • Practicing excellent customer care skills from inbound calls with Medicare D members, exercising adequate problem-solving skills, and providing first-call resolution.
  • Position summary includes, but is not limited to, running test claims, appeals, Plan Benefit Overrides, initiating Prior Authorization requests, determining coverage, Medicare phases overview, and assisting with all Pharmacy Benefit inquiries.
  • Currently acting as a Subject Matter Expert, taking on various projects to assist our colleagues in staying up to date on processes, best work practices, and training with consistent changes in our line of business.
  • Upon dedication and taking pride in my work ethic, I received a promotion to CCR2 at a 6-month tenure.
  • Practicing Heart At Work Behaviors in and out of the workplace.
  • Follow up on member inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Utilize problem-solving techniques to identify recurring issues that could be addressed proactively.

Homemaker

05.2020 - 11.2023
  • I was previously a homemaker, looking to get back into the career field.

Office Manager

Pregnancy Care Center of Burke County
Morganton, NC
08.2019 - 06.2020
  • Maintained and supervised office operations.
  • Communicated with clients.
  • Maintained office efficiency by organizing operations and procedures.
  • Maintained office supply inventory.
  • Fulfilled clerical activities.
  • Do not accept payments, considering location is non-profit.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

In-Home Certified Nursing Assistant

Private Homehealth
Hickory, NC
08.2018 - 08.2019
  • Solely provide all medical needs, financial assistance, and transportation to two geriatric clients Monday through Friday.
  • Assisted geriatric clients with activities of daily living.
  • Administered medication to a geriatric client.
  • Provided care to approximately 2 geriatric clients, patients daily.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Aided in lifting geriatric clients, when necessary.
  • Assisted with wound care.
  • Transported patients to treatment units using a wheelchair.
  • Observed patients for any changes in their physical or mental condition.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Collected specimens for testing purposes upon request from physicians or nurses.

Certified Nursing Assistant

BAYADA Home Health Care
Morganton, NC
12.2017 - 08.2018

Certified Nursing Assistant

Autumn Care of Drexel
Drexel, NC
04.2017 - 12.2017

Retail Sales Associate

Belk
Lenoir, NC
09.2016 - 02.2017

HWY 55

05.2015 - 07.2016

Education

High School Diploma -

Patton High School

Nursing -

Western Piedmont Community College

Skills

  • Microsoft Excel
  • Microsoft Office
  • Receptionist
  • Scheduling
  • Data entry
  • Office Management
  • Order Processing
  • First Call resolution
  • Customer Relations
  • Leadership support
  • Project Management
  • Documentation And Reporting

Certification

  • Certified Nursing Assistant (CNA)
  • April 2017 to April 2020
  • CPR

Additional Information

Please understand that the gap in my resume is solely because after being pregnant and having a child in 2020/2021, I chose to spend the last few years as a homemaker.

References

References available upon request.

Timeline

Customer Care Representative II

CVS Health
11.2023 - Current

Homemaker

05.2020 - 11.2023

Office Manager

Pregnancy Care Center of Burke County
08.2019 - 06.2020

In-Home Certified Nursing Assistant

Private Homehealth
08.2018 - 08.2019

Certified Nursing Assistant

BAYADA Home Health Care
12.2017 - 08.2018

Certified Nursing Assistant

Autumn Care of Drexel
04.2017 - 12.2017

Retail Sales Associate

Belk
09.2016 - 02.2017

HWY 55

05.2015 - 07.2016

High School Diploma -

Patton High School

Nursing -

Western Piedmont Community College

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