Berkley Kilgore
Tampa,FL
Summary
Dynamic Lead Pre-Sales IT Product Consultant with deep expertise in enterprise platform modernization, technical solution design, and multi-site deployment leadership. Skilled in translating complex business requirements into scalable Microsoft-based ERP/CRM solutions and leading discovery, architecture, field demonstrations, and global rollout strategies. Proven success driving digital transformation through workflow automation, data governance, and cross-functional alignment across manufacturing, retread, and distributed operational environments. Recognized for delivering high-impact demos, accelerating user adoption, and enabling unified global operating models that improve accuracy, efficiency, and long-term scalability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Pre-Sales IT Product Consultant
Bridgestone Americas
01.2022 - Current
- Championing pre-sales strategy and technical design for Basys Global, a multi-region digital transformation program replacing siloed legacy systems with a unified, cloud-based global platform built on modern Microsoft ERP/CRM architecture.
- Led comprehensive discovery across business units, documenting legacy limitations, operational bottlenecks, and region-specific workflows to define functional and technical requirements for a unified global solution.
- Architected the end-to-end solution blueprint, aligning automation frameworks, predictive analytics, standardized workflows, and global data governance with Bridgestone’s long-term modernization roadmap.
- Demonstrated platform capabilities—including real-time analytics, automated work order routing, barcode scanning, predictive maintenance triggers, and unified reporting—to show measurable reductions in manual effort and operational inaccuracies.
- Delivered on-site demonstrations directly on manufacturing floors, showcasing real-time workflow automation, production-line visibility, and data-capture capabilities in live industrial environments.
- Configured and deployed the platform within retread facilities, digitizing casing tracking, production sequencing, quality checkpoints, and material consumption reporting.
- Validated platform performance under real operational conditions, ensuring reliability across noise, vibration, workstation variability, and high-volume production demands.
- Collaborated with plant supervisors, manufacturing engineers, and operations leadership to align platform capabilities with safety protocols, throughput expectations, and equipment integration demands.
- Developed facility-specific deployment playbooks covering workstation configuration, user role mapping, production-line data flows, and integration points with enterprise systems.
- Executed remote deployments for distributed teams, coordinating virtual configuration sessions, system validation, and UAT to ensure consistent adoption across all regions.
- Built scalable deployment frameworks enabling rapid rollout across multiple facilities without compromising quality or operational readiness.
- Served as the primary technical liaison between engineering, Microsoft Solutions teams, and business leadership to ensure regional requirements were incorporated into the global deployment strategy.
- Delivered high-impact demos and executive briefings, translating complex technical concepts into clear business value for leadership, operations, and IT stakeholders.
- Authored enterprise documentation including configuration guides, integration specifications, training materials, and video tutorials for both technical and non-technical audiences.
- Led structured training programs via Teams, WebEx, and LMS platforms, increasing user adoption and onboarding success by more than 30%.
- Resolved Tier 2+ technical issues involving multi-system integrations, cloud transition challenges, and analytics discrepancies, maintaining a 95%+ resolution efficiency.
- Enabled a unified global operating model that improved data accuracy, reduced manual effort, and delivered consistent visibility into production metrics, quality trends, and operational bottlenecks.
- Positioned Bridgestone for scalable global growth and long-term digital transformation through a robust, future-ready platform.
Customer Success Expert
Allan Myers
Virginia
03.2016 - 12.2021
- Delivered enterprise Wellness/Benefits platform training across 30+ industrial and construction sites, enabling field teams to adopt digital tools for enrollment, biometric tracking, and secure data access.
- Provided IT-aligned wellness coaching, guiding employees on navigating digital health portals, interpreting system-generated insights, and using mobile/desktop tools for screenings, incentives, and compliance tasks.
- Analyzed system usage patterns and user feedback to drive data-backed product enhancements, contributing to a 90% improvement in platform performance and engagement.
- Served as a cross-functional liaison between HR, IT, and Engineering, translating wellness program needs into technical requirements and supporting system upgrades and workflow standardization.
- Led technical enablement sessions on software best practices, increasing user proficiency and boosting retention rates by 80%.
Regional Wellness Systems Specialist
Viverae, Inc.
DC/MD/VA
11.2010 - 01.2016
- Maintained 98% data accuracy within EHR platforms through rigorous validation, HIPAA-aligned compliance checks, and continuous monitoring of system integrity.
- Provided end-to-end technical support for 20+ work-based clinics, integrating scheduling, biometric screening, and health-record systems into unified workflows.
- Identified system bottlenecks and implemented automation and dashboard enhancements, improving reporting efficiency and diagnostic tool accessibility.
- Supported deployment of regional wellness technologies, integrating biometric data, fitness tracking, and analytics into centralized portals for improved population-health insights.
- Enabled accurate, scalable health-metrics reporting by optimizing data capture processes and ensuring alignment with clinical and corporate requirements.
Document Management & Digitization Technician
Ancestry.com
Silver Spring, MD
06.2008 - 10.2010
- Designed and deployed digitization workflows for large historical archives, converting fragile records into searchable digital assets using OCR and metadata-driven classification.
- Standardized metadata protocols across tens of thousands of files, improving search accuracy, content discoverability, and data consistency.
- Utilized OCR, indexing tools, and quality-control frameworks to enhance search precision and system reliability for internal teams and public users.
- Partnered with archivists and IT teams to develop scalable digital-preservation strategies aligned with archival standards and long-term migration needs.
- Led quality-assurance initiatives validating scan fidelity, metadata accuracy, and storage integrity, contributing to a 40% improvement in retrieval times.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT03-2026
Bachelor of Arts - Interdisciplinary Studies
Salisbury University
Salisbury, MD08-2007
Skills
- Pre-Sales & Consulting: Solution Design; Technical Discovery; Product Demonstrations; Value Engineering; RFP/RFI Support; Executive Presentations
- IT Systems & Architecture: Microsoft ERP/CRM; Cloud & SaaS Deployment; Systems Integration; API Workflows; Data Governance; Workflow Automation; Analytics & Reporting
- Project & Program Management: Agile/Scrum; Cross-Functional Leadership; Multi-Site Deployments; Change Management; Risk Mitigation; Documentation & Enablement
- Field & Operational Expertise: Manufacturing Floor Demonstrations; Retread Facility Configuration; Production Workflow Mapping; Remote & On-Site Deployments
- Leadership & Business Skills: Strategic Planning; Stakeholder Alignment; Client Relationship Management; Problem Solving; Training & User Adoption; Continuous Improvement
Certification
Six Sigma Black Belt — Management and Strategy Institute
Timeline
Lead Pre-Sales IT Product Consultant
Bridgestone Americas
01.2022 - Current
Customer Success Expert
Allan Myers
03.2016 - 12.2021
Regional Wellness Systems Specialist
Viverae, Inc.
11.2010 - 01.2016
Document Management & Digitization Technician
Ancestry.com
06.2008 - 10.2010
Master of Science - Information Technology Management
Western Governors University
Bachelor of Arts - Interdisciplinary Studies
Salisbury University
2025 Bridgestone Americas Award: Basys Global Deployment Acceleration
Bridgestone Americas held an award ceremony recognizing outstanding contributions across multiple teams. Our team was among those honored for its work. This recognition reflects the team's effort, commitment, and perseverance throughout the year.