Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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BERKLEY SNYDER

Cary,NC

Summary

Goal-oriented Community Manager with a developed work ethic as shown through excellent leadership, teamwork, customer service, and communication skills. Proven ability to meet and exceed expectations with a determined and positive attitude. Successes in meeting goals by consistently utilizing competencies in time and resource management, superior organizational skills, and a strong desire to succeed.

Overview

8
8
years of professional experience

Work History

Community Manager

Greystar
05.2022 - Current
  • Gathered, analyzed, and interpreted current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals
  • Exceeded NOI by by 6.5% at $225,000 in 2023
  • Collected $120k outstanding land management dues from Common Area Maintenance (CAM) from inception of Shiloh Crossing with CBREIM Global Investors
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction while growing Kingsley satisfaction score to 4.75.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment

Assistant Community Manager

Greystar
05.2021 - 04.2022
  • Oversaw and managed the financial and operational aspects of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports
  • Processed invoices for payment due to all vendors and all shared common utilities
  • Collected all rental fees, accessed charges, oversaw all residential accounts, and submitted all bank deposits
  • Performed eviction filing through Nationwide Eviction
  • Generated and executed all renewals to the community while capturing a drive-in rental revenue
  • Oversaw and completed all notice to vacates and completion of past resident accounts
  • Monitored and managed delinquent accounts
  • Assisted service team in inspections of all apartments after move out, community condition walks, and scheduling vendors for all necessary repairs and apartment turns
  • Completed resident insurance audits, assisted in community file audits and accuracy for Leasing Team.

Leasing Manager

Greystar
03.2020 - 05.2021
  • Obtained 60% closing ratio through lease up during Covid-19 pandemic
  • Stabilized the community at 94% in record time for client portfolio through the Covid-19 pandemic
  • Designed and executed weekly marketing to create partnerships with local businesses
  • Evaluated market conditions to assist in driving property growth while minimizing up front concessions
  • Created a unique social media platform to stand out from top competitors in the industry
  • Trained and managed Leasing Professional to learn all aspects of the community
  • Designed, planned, and implemented all resident socials for the community
  • Awarded Elite ORM scores for Solis Patterson Place in the country averaging at 4.8.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.

Leasing Specialist

Greystar
10.2015 - 03.2020
  • Performed leasing and sales to achieve property occupancy goals within lease up from 4% preleased to 55% in six-month time frame
  • Designed and executed weekly marketing agenda to promote Bloomfield at 5401 North by visiting local businesses
  • Maintained above 4.75 Kingsley score obtaining resident satisfaction through online reputation
  • Implemented resident social events working directly with the Apartment Life Team weekly
  • Evaluated market conditions to assist in driving property growth while minimizing up front concessions
  • Cross-trained for Leasing Manager to oversee all resident files for accuracy, creating the marketing agendas, and hosting monthly office meetings
  • Designed daily social media posts for Instagram & Facebook to promote Bloomfield
  • Managed GRIP Stacking Plan to adjust rental rates accordingly during lease up
  • Obtained a 40% closing ratio in 2019 during lease up at Bloomfield.

Education

Bachelor of Science in Sociology -

James Madison University
Harrisonburg, Virginia

Skills

  • Operations Management
  • Proficient in systems of Yardi, On-site, AIRM, ILM, Rent Cafe
  • Daily Operations Management
  • Financial Budgeting and Reporting
  • Customer Relationship Management

Accomplishments

    Awarded Leasing Professional of the Year in 2019 and Lease-up Community of the Year in 2021 for Greystar.

References

Available Upon Request

Timeline

Community Manager

Greystar
05.2022 - Current

Assistant Community Manager

Greystar
05.2021 - 04.2022

Leasing Manager

Greystar
03.2020 - 05.2021

Leasing Specialist

Greystar
10.2015 - 03.2020

Bachelor of Science in Sociology -

James Madison University

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BERKLEY SNYDER