BERKLEY SNYDER
Cary,NC
Summary
Goal-oriented Community Manager with a developed work ethic as shown through excellent leadership, teamwork, customer service, and communication skills. Proven ability to meet and exceed expectations with a determined and positive attitude. Successes in meeting goals by consistently utilizing competencies in time and resource management, superior organizational skills, and a strong desire to succeed.
Overview
8
8
years of professional experience
Work History
Community Manager
Greystar
Residences At Shiloh Crossing
05.2022 - Current
- Gathered, analyzed, and interpreted current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals
- Exceeded NOI by by 6.5% at $225,000 in 2023
- Collected $120k outstanding land management dues from Common Area Maintenance (CAM) from inception of Shiloh Crossing with CBREIM Global Investors
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction while growing Kingsley satisfaction score to 4.75.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment
Assistant Community Manager
Greystar
Residences At Shiloh Crossing
05.2021 - 04.2022
- Oversaw and managed the financial and operational aspects of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports
- Processed invoices for payment due to all vendors and all shared common utilities
- Collected all rental fees, accessed charges, oversaw all residential accounts, and submitted all bank deposits
- Performed eviction filing through Nationwide Eviction
- Generated and executed all renewals to the community while capturing a drive-in rental revenue
- Oversaw and completed all notice to vacates and completion of past resident accounts
- Monitored and managed delinquent accounts
- Assisted service team in inspections of all apartments after move out, community condition walks, and scheduling vendors for all necessary repairs and apartment turns
- Completed resident insurance audits, assisted in community file audits and accuracy for Leasing Team.
Leasing Manager
Greystar
Solis Patterson Place
03.2020 - 05.2021
- Obtained 60% closing ratio through lease up during Covid-19 pandemic
- Stabilized the community at 94% in record time for client portfolio through the Covid-19 pandemic
- Designed and executed weekly marketing to create partnerships with local businesses
- Evaluated market conditions to assist in driving property growth while minimizing up front concessions
- Created a unique social media platform to stand out from top competitors in the industry
- Trained and managed Leasing Professional to learn all aspects of the community
- Designed, planned, and implemented all resident socials for the community
- Awarded Elite ORM scores for Solis Patterson Place in the country averaging at 4.8.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Leasing Specialist
Greystar
10.2015 - 03.2020
- Performed leasing and sales to achieve property occupancy goals within lease up from 4% preleased to 55% in six-month time frame
- Designed and executed weekly marketing agenda to promote Bloomfield at 5401 North by visiting local businesses
- Maintained above 4.75 Kingsley score obtaining resident satisfaction through online reputation
- Implemented resident social events working directly with the Apartment Life Team weekly
- Evaluated market conditions to assist in driving property growth while minimizing up front concessions
- Cross-trained for Leasing Manager to oversee all resident files for accuracy, creating the marketing agendas, and hosting monthly office meetings
- Designed daily social media posts for Instagram & Facebook to promote Bloomfield
- Managed GRIP Stacking Plan to adjust rental rates accordingly during lease up
- Obtained a 40% closing ratio in 2019 during lease up at Bloomfield.
Education
Bachelor of Science in Sociology -
James Madison University
Harrisonburg, VirginiaSkills
- Operations Management
- Proficient in systems of Yardi, On-site, AIRM, ILM, Rent Cafe
- Daily Operations Management
- Financial Budgeting and Reporting
- Customer Relationship Management
Accomplishments
Awarded Leasing Professional of the Year in 2019 and Lease-up Community of the Year in 2021 for Greystar.
References
Available Upon Request
Timeline
Community Manager
Greystar
05.2022 - Current
Assistant Community Manager
Greystar
05.2021 - 04.2022
Leasing Manager
Greystar
03.2020 - 05.2021
Leasing Specialist
Greystar
10.2015 - 03.2020
Bachelor of Science in Sociology -
James Madison University