Berkley Washburn
Amarillo,TX
Summary
Highly skilled 911 telecommunicator with a background in efficiently managing emergency response situations. Possesses a strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate emergency services. Known for staying calm under pressure and making impactful decisions that ensure public safety. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and work efficiently unsupervised while quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
911 Telecommunicator
Randall County Sheriff's Office
Amarillo, TX
09.2012 - Current
- Prioritize professional and courteous customer service skills when speaking with external and internal requests, whether that be face-to-face or over the phone.
- Act calmly and professionally under pressure while making decisions in high-stress situations. Using multiple computer programs while tracking data in real time.
- Adhere to departmental policies and protocols related to handling emergency situations, as well as confidential information. I prioritize responses for both emergent and non-emergent calls, promptly dispatching police, fire, and EMS.
- Regularly use various computer systems that contain public and confidential information. These programs are used to create calls for service, update internal records, gather pertinent information needed for responding units, as well as to answer civilian and law enforcement inquiries.
- Use a two-way radio system with multiple channels to speak with responding units. My duties are to send responders to active situations, log traffic-related incidents, copy information from the responding unit on the scene into the record, and give back confidential returns using FCC-approved protocols.
- Maintain and update the training material for new dispatchers.
- Responsible for initial training phases that focus on learning the computer programs we use daily, policy and procedure, confidentiality, and the beginning of call-taking techniques.
Embroidery Machine Operator
Amarillo Screen Graphics
Amarillo, TX
06.2012 - 09.2012
- Collaborated with team members in order to meet tight deadlines set by clients.
- Managed time effectively to ensure tasks were completed on schedule.
- Monitored computerized embroidery machine operation. Loading patterns into machines, detecting problems such as defective stitching, breaks in thread, or machine malfunctions.
- Responsible for quality control of the finished product.
Embroidery Specialist
The Monogram Shop
Amarillo, TX
06.2006 - 05.2012
- Handled face-to-face, as well as over-the-phone, customer service and order requests.
- Developed strategies to improve efficiency through better utilization of resources.
- Regularly operated and maintained a variety of embroidery machines that used old and newer sewing technologies.
- Assisted customers in handling complaints and concerns promptly.
Education
Associate of Arts - Graphic Design
Amarillo College
Amarillo, TX05-2010
Some College (No Degree) - Education
Angelo State University
San Angelo, TXHigh School Diploma -
Tascosa High School
Amarillo05-2004
Skills
- Creative
- Critical thinker
- Active listening
- Problem-solving
- Adaptability
- Attention to detail
- Ability to multitask and organize information/data efficiently
Timeline
911 Telecommunicator
Randall County Sheriff's Office
09.2012 - Current
Embroidery Machine Operator
Amarillo Screen Graphics
06.2012 - 09.2012
Embroidery Specialist
The Monogram Shop
06.2006 - 05.2012
Associate of Arts - Graphic Design
Amarillo College
Some College (No Degree) - Education
Angelo State University
High School Diploma -
Tascosa High School
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