Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Berlice Joubert

Florida Orlando ,FL

Summary

Dynamic professional with a proven track record at FCBI, adept in data-driven decision-making and fostering team collaboration. Excelled in enhancing customer satisfaction and operational efficiency through strategic planning and critical thinking. Skilled in maintaining cleanliness and safety, demonstrating adaptability across diverse roles. Achieved significant improvements in policy service and team performance metrics.

Overview

2025
2025
years of professional experience

Work History

Dog Bather

Fusion Pet Stylez

Server

Maguro Latin Cuisine
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cook

Pizza Cono
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Food Truck

Pizza Cono
  • Greeted customers, answered menu questions and responded to complaints.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Accepted orders and packed food for takeout and delivery.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.

Daycare Assistant

Little Steps of Success
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Office Administrative

FCBI
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Audit Processor

FCBI

Policy Service Representative

FCBI
12.2019 - 10.2024
  • Contributed to the improvement of team performance by collaborating with colleagues to resolve complex issues.
  • Served as a trusted resource for both internal teams and external clients regarding policy guidelines, processes, and procedures.
  • Conducted thorough research on client accounts to provide informed recommendations for policy adjustments or endorsements.
  • Utilized data analysis tools to monitor trends in policy usage, identifying opportunities for improvement or adjustments as needed.
  • Collaborated with underwriters to accurately assess risk and determine appropriate coverage levels.
  • Leveraged strong organizational skills to keep track of multiple tasks simultaneously while maintaining strict deadlines for completion or follow-up actions required.
  • Enhanced customer satisfaction by promptly addressing policy inquiries and providing accurate information.
  • Achieved high levels of accuracy in policy documentation by diligently reviewing and correcting errors before submission.
  • Increased departmental efficiency by sharing knowledge and best practices with colleagues, resulting in improved overall performance metrics.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices, enhancing job performance capabilities.
  • Provided exceptional customer service by maintaining a deep understanding of company products and offerings, enabling tailored recommendations based on individual client needs.
  • Ensured compliance with industry regulations by staying up-to-date on changes and implementing necessary adjustments in policies.
  • Maintained a high level of professionalism while interacting with clients, fostering strong relationships and repeat business.
  • Developed training materials for new hires, improving overall team knowledge and performance in the workplace.
  • Verified client information by analyzing existing evidence on file.
  • Maintained confidentiality of patient finances, records, and health statuses.

Education

High School Diploma -

Toho High School

NCCI

Skills

  • Animal Behavior Knowledge
  • Maintaining cleanliness
  • Safety measures
  • Patience with Animals
  • Media Planning
  • Data-driven decision-making
  • Multitasking
  • Critical Thinking
  • Team Collaboration
  • Creative Thinking
  • Adaptability and Flexibility
  • Content Creation
  • Public Speaking
  • Strategic Planning
  • Digital Marketing
  • Social Media Marketing
  • Marketing and Advertising

Languages

Spanish
Native or Bilingual

Timeline

Policy Service Representative

FCBI
12.2019 - 10.2024

Dog Bather

Fusion Pet Stylez

Server

Maguro Latin Cuisine

Cook

Pizza Cono

Food Truck

Pizza Cono

Daycare Assistant

Little Steps of Success

Office Administrative

FCBI

Audit Processor

FCBI

High School Diploma -

Toho High School

NCCI

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Berlice Joubert