BERLIN JONES II
Mabelvale,AR
Summary
Dynamic Clinical Office Manager with a proven track record of optimizing practice workflows, increasing case acceptance, and leading diverse teams. Specialized experience in Dental Practice Management combined with a strong academic foundation in Business Administration. Skilled in P&L management, HIPAA/OSHA compliance, treatment presentation, and technology oversight. Expert in executing high-volume hiring and training initiatives to build high-performing clinical and administrative teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Office Manager
Secure Dentures and Implants
03.2025 - Current
- Practice Leadership: Direct daily clinical and administrative operations, ensuring seamless patient flow, reduced wait times, and strict adherence to healthcare regulations (HIPAA/OSHA).
- Treatment Coordination: Oversee the presentation of treatment plans to patients, significantly increasing case acceptance rates through effective financial counseling and compassionate care.
- Team Oversight: Manage staffing schedules, recruitment, and onboarding for clinical assistants and front-office support to ensure high-quality patient care.
- Inventory Management: Control supply costs by managing inventory tracking for clinical materials, implants, and dentures.
Business Operations Manager
Aspen Dental
08.2023 - 03.2025
- Operational Efficiency: Managed day-to-day business operations for the practice, ensuring alignment between clinical goals and business metrics.
- Financial Stewardship: Oversaw budgeting, forecasting, and financial reporting; successfully reduced overhead costs while maintaining quality standards.
- Process Improvement: Implemented new check-in/check-out procedures that improved the patient experience and streamlined administrative workflows.
- Staff Development: Counseled struggling employees and drove quality assurance programs, resulting in a stronger, more cohesive team.
Territory Sales & Operations Manager
Asurion Insurance Company
05.2021 - 08.2023
- Strategic Growth: Developed and executed strategic plans to penetrate new markets and increase market share across the assigned territory.
- Performance Management: Managed a dispersed team of sales and operations staff; conducted regular performance reviews and provided coaching to optimize output.
- Cross-Functional Collaboration: Facilitated communication between sales, operations, and corporate departments to ensure all KPIs were met.
HR & Operations Manager
Kroger Grocery Company
04.2019 - 05.2021
- Talent Acquisition: Managed full-cycle recruitment processes, including job postings, interviews, and hiring decisions for a high-volume workforce.
- Employee Relations: Handled onboarding, performance evaluation processes, and policy implementation to foster a compliant and positive work environment.
- Efficiency Optimization: Streamlined operational processes to improve store efficiency and overall team productivity.
Store Sales & Operations Manager
Verizon Wireless
03.2014 - 04.2019
- Sales Leadership: Directed store operations and sales strategies, consistently leading the team to exceed monthly sales quotas and revenue targets.
- Inventory Control: Managed high-value inventory tracking, audits, and supply chain logistics to minimize shrinkage.
Education
Bachelor of Science - Business Administration
Purdue University Global
03.2026
Skills
- Dental Practice Management
- HIPAA & Regulatory Compliance
- Treatment Presentation
- Insurance Verification & Claims
- Patient Finance (eg, CareCredit)
- Operational Leadership
- Recruitment & Hiring
- Team Training & Development
- Performance Assessment
- P&L & Budget Management
- Admin & Analysis
- Project Management
- Advanced Excel (Data Visualization)
- Inventory & Supply Chain
- Schedule Optimization
- OSHA & Infection Control Protocols
- Business Strategy
- Community Outreach
- Performance evaluation and feedback
- Continuous learning and development
- Clinical workflow optimization
- Clinical operations management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced lost workdays and recordable incidents to [Number] by implementing a safety awareness program.
Certification
- Project Management:
- Capstone: Applying Project Management in the Real World | Google | Issued Nov 2025 (Credential ID: 05SGR3G8KFOJ)
- Business Strategy & Administration:
- MBA Essentials | University of Glasgow | Issued Nov 2025 (Credential ID: 9SJEDHH1X3LR)
- Foundations of Business Strategy | University of Virginia | Issued Nov 2025 (Credential ID: D10FW78DMGCH)
- Data & HR:
- Master Microsoft Excel: Apply, Analyze & Visualize Data | EDUCBA | Issued Nov 2025 (Credential ID: SEC8H7E7MKF0)
- Talent Acquisition | HRCI | Issued Nov 2025 (Credential ID: LQ67W77GZDCE)
Timeline
Clinical Office Manager
Secure Dentures and Implants
03.2025 - Current
Business Operations Manager
Aspen Dental
08.2023 - 03.2025
Territory Sales & Operations Manager
Asurion Insurance Company
05.2021 - 08.2023
HR & Operations Manager
Kroger Grocery Company
04.2019 - 05.2021
Store Sales & Operations Manager
Verizon Wireless
03.2014 - 04.2019
Bachelor of Science - Business Administration
Purdue University Global