Berlina Delport
Cape Town
Summary
Dynamic Employee Engagement Manager with a proven track record at Ray Cammack Shows, enhancing employee relations and fostering a culture of recognition. Skilled in organizational development and conflict resolution, I implemented innovative engagement strategies that significantly improved team collaboration and morale, driving a thriving workplace environment.
Overview
15
15
years of professional experience
Work History
Employee Engagement Manager
Ray Cammack Shows
06.2024 - Current
- Championed diversity initiatives within the organization, creating an inclusive environment where all team members could thrive.
- Enhanced employee engagement by implementing innovative strategies and programs.
- Developed effective communication channels for increased collaboration between departments.
- Launched ongoing feedback mechanisms to keep employees informed about company updates, changes in policies, or other relevant information impacting their roles.
- Promoted a positive work culture by organizing team-building activities and events throughout the year.
- Established recognition programs that rewarded outstanding contributions, fostering a sense of pride among staff members.
- Developed and monitored employee recognition programs.
International Human Resources Representative
Ray Cammack Shows
02.2022 - Current
- Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
- Served as a liaison between employees and management, facilitating open dialogue to address common concerns effectively.
- Reduced employee conflicts through proactive mediation and conflict resolution strategies.
- Created a positive work environment by addressing employee concerns promptly and professionally.
- Established onboarding procedures, creating a welcoming experience for new hires that promoted long-term retention.
- Maintained accurate personnel records, safeguarding confidential information while keeping it uptodate.
- Completed human resource operational requirements by scheduling and assigning employees.
Game Booth Attendant
Ray Cammack Shows
07.2014 - 11.2021
- Implemented creative strategies to attract potential players, maximizing foot traffic at the game booth location.
- Assisted in the training of new staff members, ensuring they were well-prepared to provide excellent customer service.
- Participated in team meetings aimed at improving performance metrics, sharing valuable insights from personal experiences on the job floor.
- Achieved sales targets through persuasive communication and engaging interactions with guests.
- Demonstrated adaptability in managing various game booth types, quickly mastering new games and confidently leading guests through gameplay instructions.
- Managed crowd control during peak times, ensuring guest safety and satisfaction throughout their visit.
- Provided exceptional customer service, efficiently resolving guest inquiries or concerns while maintaining a professional demeanor.
- Contributed to overall event success by actively participating in setup and teardown procedures for the game booths.
- Monitored inventory levels of prizes and supplies, alerting management when restocking was necessary to avoid shortages.
- Balanced multiple tasks simultaneously while maintaining a high level of efficiency in managing booth operations during busy periods.
- Enhanced customer experience by maintaining a clean and organized game booth area.
- Supervised gameplay and monitored guests' actions to prevent theft.
Banker Services and Advice
Nedbank
02.2010 - 06.2014
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
Education
National Senior Certificate - High School
Jg Meiring Highschool
Cape Town 12.2018
NQF 5 Banking Services And Advice - Banking
Milpark Business School
Cape Town, South Africa 02.2010
Skills
- Employee relations
- Training facilitation
- Organizational development
- Volunteer management
- Recruitment and selection
- Dispute resolution
- Willingness to learn
- Teamwork
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Adaptability and flexibility
- Employee recognition programs
Languages
English
Native or Bilingual
Spanish
Full Professional
Afrikaans
Native or Bilingual
Timeline
Employee Engagement Manager
Ray Cammack Shows
06.2024 - Current
International Human Resources Representative
Ray Cammack Shows
02.2022 - Current
Game Booth Attendant
Ray Cammack Shows
07.2014 - 11.2021
Banker Services and Advice
Nedbank
02.2010 - 06.2014
National Senior Certificate - High School
Jg Meiring Highschool
NQF 5 Banking Services And Advice - Banking
Milpark Business School
Similar Profiles
Courtney CrossCourtney Cross
Attendant at Ray Cammack ShowsAttendant at Ray Cammack Shows
Ashley KnightAshley Knight
Registered Dental Assistant at Peterson And Cammack Family And Cosmetic DentistryRegistered Dental Assistant at Peterson And Cammack Family And Cosmetic Dentistry
David CammackDavid Cammack
Strategy Advisor at Cammack Consulting LLCStrategy Advisor at Cammack Consulting LLC