Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BERLINDA ENCINIAS

Las Vegas

Summary

Dynamic and dedicated professional with a strong background in customer service at McDonald's, known for building lasting relationships and streamlining checkout processes. Proven cash handling expertise combined with exceptional patience and empathy, ensuring customer satisfaction and loyalty. Committed to maintaining high standards of cleanliness and safety in all environments.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

7
7
years of professional experience

Work History

Cashier

BTU
11.2022 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier

McDonald's
10.2020 - 11.2022
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Grounds Crew Member

Sam's Tree Service
01.2018 - 10.2019
  • Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
  • Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
  • Promoted teamwork among crew members through clear communication and cooperation during project execution.
  • Improved safety on the grounds by promptly removing debris and maintaining walkways.

Education

High School Diploma -

West Las Vegas Schools
Las Vegas, NM
05-2000

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

BTU
11.2022 - 06.2025

Cashier

McDonald's
10.2020 - 11.2022

Grounds Crew Member

Sam's Tree Service
01.2018 - 10.2019

High School Diploma -

West Las Vegas Schools

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