Microsoft (Work, Excel, Powerpoint)
Berlinda Serrano
Tampa,FL
Summary
Highly organized and detail-oriented administrative professional experience in real estate, property management career development experience. Adept in coordinating administrative tasks, fostering positive relationship with homeowners and stakeholder and ensuring compliance with local regulations. Key strengths include excellent communications kills, proficiency in various software applications, strong multitasking abilities, and proactive approach to problem-solving. Committed to enhancing operational efficiency and contributing to the success and growth of the organizations I serve.
Overview
35
35
years of professional experience
2
2
Certification
Work History
Realtor, Transaction Coordinator
Future Home Realty, Inc. / Keller Williams Realty
01.2018 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring positive experience overall.
On-site Property Manager
Terra Management Group
12.2017 - 07.2019
- Managed 247-unit condominium complex in Tampa Palms.
- Provided support to homeowners and tenants pertaining to maintenance of buildings and accounting
- Management renovation project with $175,000 budget
- Background checks for new homeowners
- Weekly inspection of property
- Management maintenance personal
- Built positive relationships with owners and tenants to improve the image of the Association.
Assistant District Coordinator
Rizzetta And Company
11.2016 - 11.2017
- Provided support to two District Coordinators
- Coordinated activities of third party maintenance providers and oversaw maintenance functions for common areas and facilities
- Support of district related inquires from Board of Supervisors such as research, responses and resolutions to issues
- Provided back-up to administrative assistant when needed
- Extension of District Manager in developing positive relationships with board members, homeowners, developers, attorneys, engineers, etc.
Receptionist, Assistant Property Manager, LCAM
Condominium Associates
03.2013 - 10.2016
- Hired as receptionist and promoted to Assistant Property Manager within a week. Obtained LCAM within year
- Managed portfolio for well known developer
- Managed support staff (assistant manager and amenity center attendants)
- Generated weekly progress reports for each community
- Managed Community Finance sand Expenses
- Liaison between developer, residents and homeowner association
- Property inspections
- Coordinated property maintenance
- Coordinated bidding process and established scope of contracts
- Coordinated and facilitated townhall, focus group and annual budget meetings
- Distribution of key fobs for amenity center access
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Buyer representation competence
- Property Valuation Expertise
- Seller representation aptitude
- Property Management
- Property Inspections
- Exceptional oral and written communication skills
- Personal Development Sessions
Certification
- Licensed Realtor - 7 years
- Licensed Community Association Manager - 6 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Realtor, Transaction Coordinator
Future Home Realty, Inc. / Keller Williams Realty
01.2018 - Current
On-site Property Manager
Terra Management Group
12.2017 - 07.2019
Assistant District Coordinator
Rizzetta And Company
11.2016 - 11.2017
Receptionist, Assistant Property Manager, LCAM
Condominium Associates
03.2013 - 10.2016
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