Summary
Overview
Work History
Education
Skills
Timeline
Generic
Berline Bertheau

Berline Bertheau

Brockton,MA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Customer Service Representative Work From Home

SaviLinx
Lawrence, MA
11.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.Coordinates claims electronically and via telephone. Handles eligibility inquiries and all lines of business. Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. Ensures first call resolution through problem solving and effective call/email/chat handling.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Office Agent

TOTAL AIRPORT SERVICES
NEWARK
02.2012 - 12.2016
  • Negotiate and arrange transport of goods with shipping or freight companies
  • Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery
  • Advise clients on transportation and payment methods
  • Determine method of shipment and prepare bills of lading, invoices, and other shipping documents
  • Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system
  • Estimate freight or postal rates and record shipment costs and weights
  • Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods
  • Attach address labels, identification codes, and shipping instructions to containers
  • Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs.

Front Desk

THE MADISON HOTEL
MORRISTOWN
05.2011 - 02.2015
  • Greet, register, and assign rooms to guests of hotels or motels
  • Contact housekeeping or maintenance staff when guests report problems
  • Keep records of room availability and guests' accounts, manually or using computers.

MENTAL HEALTH ASSISTANT

JUDGE ROTENBERG CENTER
  • Monitor and observe patients with mental, emotional or developmental conditions
  • Using therapeutic care, monitor patients' daily activities and ensure that their work environment is safe
  • Observing behavior, and also provide patients with assistance with daily tasks like bathing
  • Monitor patients and watch for harmful or unusual behavior.

Education

Candidate -

UNIVERSITY OF PHOENIX
06.2018

UNION COUNTY COLLEGE

Skills

  • Microsoft PowerPoint
  • Microsoft Word
  • TeamPlayer
  • CargoSpot
  • Ezycutoms
  • Cuslink
  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Entry
  • Account updating
  • Information Security
  • Typing [Number] WPM
  • High-energy attitude
  • Research
  • Typing proficiency
  • Coordination
  • Office equipment proficiency
  • Report creation
  • Documentation
  • Call Center Operations
  • Microsoft Outlook
  • Dispute Resolution
  • Escalation management
  • Active Listening
  • Problem-solving abilities
  • Client Relations
  • Document Control
  • Team Development
  • Researching
  • Customer Relations
  • Proofreading
  • De-Escalation Techniques
  • Quality Control
  • Adaptive team player
  • Multi-Task Management

Timeline

Customer Service Representative Work From Home

SaviLinx
11.2023 - Current

Office Agent

TOTAL AIRPORT SERVICES
02.2012 - 12.2016

Front Desk

THE MADISON HOTEL
05.2011 - 02.2015

MENTAL HEALTH ASSISTANT

JUDGE ROTENBERG CENTER

Candidate -

UNIVERSITY OF PHOENIX

UNION COUNTY COLLEGE

Similar Profiles

CREATE PROFILE
Berline Bertheau