Berline Michel
Orlando,FL
Summary
Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Wyndham Hotel
Orlando, FL
01.2020 - 07.2023
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Established effective communication between team members in order to foster a positive work environment.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Responded promptly to maintenance requests from guests or staff members.
- Verified each completed room against standard plans to maintain consistency.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Prep Cook
Wyndham
Orlando, FL
03.2016 - 01.2020
- Seasoned cooked dishes properly before serving them.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Followed recipes to prepare meals according to customer specifications.
- Ensured that all dishes were prepared correctly by tasting them before serving.
- Trained new employees on proper techniques of preparing meals safely.
- Maintained records of daily food usage in accordance with health regulations.
- Measured ingredients accurately using measuring cups and spoons.
- Communicated effectively with fellow staff members regarding meal preparations.
- Maintained an accurate inventory of supplies needed for daily operations.
- Organized walk-in coolers and freezers according to established guidelines.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Checked freshness of food and ingredients prior to use.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Kept the kitchen area clean at all times during shifts.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prepped vegetables and ingredients by washing, chopping and dicing.
Education
GED -
Mid Florida Tech
Orlando11-2016
Skills
- Cleaning practices
- Staff Scheduling
- Sanitation Standards
- Chandelier cleaning
- Training and mentoring
- Vacuuming and sweeping
- Customer Service
- Supply Inventory Management
- Workload prioritization
Languages
Spanish
Professional
Creole
Native/ Bilingual
French
Professional
Timeline
Housekeeping Supervisor
Wyndham Hotel
01.2020 - 07.2023
Prep Cook
Wyndham
03.2016 - 01.2020
GED -
Mid Florida Tech
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