Summary
Overview
Work History
Education
Skills
Languages
References
Certificationsskills
Timeline
Generic

Berlyn Clase

Wayne,NJ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Office Coordinator

Golden Nugget Hotel and Casino
10.2018 - 03.2022
  • Work directly with the Director of the facilities and Human Resource department to develop and implement plans and goals
  • Responsible for budgeting, managing funds for the department, bank deposits, and receiving inventory
  • Responsible for doing payroll for the facilities department
  • Maintain employee records up to date, managing employees' vacation time, Family leaves, and retirements
  • Coordinate activities with other supervisory personnel or with other work units or departments
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Assisted with the hiring process, conducting and scheduling interviews
  • Partnered with management to coordinate onboarding new employees to promote company culture but also off-boarding processes
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
  • Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.

Restaurant Supervisor

Golden Nugget Hotel and Casino
04.2017 - 10.2018
  • Assist management by monitoring sales performance, optimize profits by controlling food, beverage, and labor costs, develop and assign daily goals and tasks, and assure completion through consistent follow-up
  • Schedule and direct staff in daily work assignments to maximize productivity
  • Train, develop, and counsel employees to develop a high-performing team
  • Efficiently resolve problems or concerns by utilizing strong interpersonal skills to establish positive relationships with both guests and employees
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

Hostess and Cashier

Golden Nugget Hotel and Casino
04.2016 - 04.2017


  • Arranging for special services and diners
  • Developed a positive working relationship with all food service employees and worked as part of a team by helping others as needed or requested
  • Circulated through the restaurant and coordinated activities of service personnel to provide fast and courteous service to guests by consistently providing professional, friendly, and engaging service
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Customer Service Representative

Finish Line, Inc.
01.2015 - 01.2016
  • Ensured customers were provided excellent customer service by recommending, selecting, and helping locate or obtain merchandise based on their needs, desires, or preferences
  • Completed weekly stock and inventory assignments; answered phones to execute orders
  • Cultivated a positive customer-focused shopping environment by greeting and responding to all customers in a friendly manner

Education

Sociology -

Passaic County Community College
Paterson, NJ
09-2024

Hospitality Management -

Atlantic Cape Community College
Atlantic City, NJ
01.2017

Skills

  • Executive Management Support
  • Budgeting
  • Customer Service
  • Event Coordination
  • Microsoft Word
  • Excel
  • PowerPoint
  • Payroll and budgeting
  • Problem-solving abilities
  • Multitasking
  • Reliability

Languages

Spanish
Native or Bilingual

References

  • Marty Wismer, Director of Food and Beverage, Golden Nugget Casino, (609) 412-8465
  • Jody Caravello, General Manager, Golden Nugget Casino, (609) 350-4753

Certificationsskills

ServSafe Food Handling, Cardiopulmonary Resuscitation (CPR)

Timeline

Office Coordinator

Golden Nugget Hotel and Casino
10.2018 - 03.2022

Restaurant Supervisor

Golden Nugget Hotel and Casino
04.2017 - 10.2018

Hostess and Cashier

Golden Nugget Hotel and Casino
04.2016 - 04.2017

Customer Service Representative

Finish Line, Inc.
01.2015 - 01.2016

Sociology -

Passaic County Community College

Hospitality Management -

Atlantic Cape Community College
Berlyn Clase