Berlyn Demar
Penryn
Summary
Detail-oriented environmental services worker with expertise in professional cleaning services and equipment maintenance. Proven ability to implement new cleaning procedures effectively. Strong time management skills and a commitment to customer satisfaction. Reliable and dedicated to delivering high-quality results.
Overview
10
10
years of professional experience
Work History
Janitor
@ The Grounds
Roseville
06.2024 - Current
- Cleaned and sanitized residential areas to uphold hygiene standards.
- Maintained cleanliness in restrooms and common areas, contributing to positive visitor experiences.
- Operated floor cleaning machines, ensuring polished surfaces in high-traffic zones.
- Ensured immediate cleanup of spills to prevent accidents.
- Responded promptly to emergency cleaning requests, meeting client expectations.
- Managed waste disposal and recycling processes, supporting environmental responsibility initiatives.
- Notified building managers of necessary repairs, ensuring safety for all building occupants.
- Maintained inventory of cleaning supplies and documented items for reorder.
Assistant Counselor
Mountain Of Mercy
Honeydew
05.2025 - 05.2026
- Facilitated individual therapy sessions to address mental health needs of clients.
- Conducted counseling sessions for clients facing substance abuse challenges.
- Developed personalized treatment plans aligned with client goals and requirements.
- Educated clients on drug effects and effective coping strategies for recovery.
- Assisted clients in setting personal goals and developing coping mechanisms.
- Coached clients in emotional management and identifying distress warning signs.
- Created a safe and supportive learning environment for all students.
- Utilized diverse techniques, including cognitive-behavioral therapy and mindfulness, during sessions.
Housekeeper
Christine's Housekeeping
Rocklin
06.2018 - 06.2024
- Cleaned over 2 locations every day with consistently high customer satisfaction ratings.
- Sanitized bathrooms and kitchens to minimize germ spread and enhance guest safety.
- Completed laundry services, ensuring proper care for various items through hand washing and dry cleaning.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Waxed and polished wood floors and other woodwork.
- Cleaned and sanitized all hard surface floors using appropriate techniques and tools.
- Wiped down walls, cleaned windows, and laundered shades and curtains to ensure a pristine environment.
- Collected and disposed of waste paper and trash daily to promote cleanliness and hygiene.
- Eliminated trash and recyclables daily to prevent accumulation and support sustainability efforts.
Barista - Deli worker
Newcastle Produce
Newcastle
02.2020 - 04.2021
- Delivered exceptional customer service during peak periods, enhancing guest experience and contributing to increased sales.
- Processed sales transactions swiftly, minimizing customer wait times and improving overall service efficiency.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Helped customers find specific products, answered questions and offered product advice.
- Described menu items to customers and suggested products based on stated preferences.
- Operated cash register, collected payments and provided accurate change.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Inspected checkout areas and directed team members in cleaning and maintenance, ensuring a professional store appearance.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Memorized official and off-menu coffee and tea preparations.
Barista
Starbucks
Rocklin
01.2020 - 01.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Restocked display cases with appealing arrangements, enhancing visibility of specialty food items like bagels and muffins.
- Completed daily cash audits, accurately balancing drawers at end of each shift to uphold financial integrity.
- Provided training sessions to coworkers and informative presentations to customers about new products.
- Designed and illustrated original artwork for the daily specials board display to attract customer attention.
Barista - Cashier- Fulfillment
Target
Rocklin
02.2017 - 02.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Interacted with customers during peak times, fostering a fun and positive atmosphere.
- Assisted customers with purchases, item location, and enrollment in reward programs, ensuring smooth transactions.
- Recommended products tailored to individual customer needs, enhancing personalized shopping experience.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 2 hours.
Team Member
Taco Bell
Loomis
06.2016 - 02.2017
- Assisted customers with purchases and locating items, encouraging participation in reward programs to boost loyalty and sales.
- Mentored new team members on registers, enhancing customer service skills and ensuring high satisfaction levels.
- Worked closely with my manager to solve problems and handle customer complaints.
- Distributed food during peak periods, ensuring timely service and contributing to positive customer experiences.
- Reviewed and resolved differences between accounting information and cash drawer.
- Maintained organized and clean customer areas by completing daily recovery checklists.
- Contributed to team success by completing jobs quickly and accurately.
Dental Receptionist
Curtis J Vandewalker, DDS MS
Loomis
05.2016 - 02.2017
- Scheduled and managed patient appointments, optimizing for cancellations and provider availability.
- Utilized computer systems to efficiently book appointments for new and existing customers.
- Assisted patients with completion of necessary forms and documents.
- Prepared dental insurance claim forms, facilitating timely processing for patients.
- Maintained patient records securely, ensuring compliance with regulations.
Education
Sierra College
Rocklin, Ca05-2026
Diploma -
Del Oro High School
Loomis, Ca05-2016
Skills
- Surface cleaning
- Restroom maintenance
- Building maintenance
- Sanitation methods
- Facility upkeep
- Inventory management
- Emergency response
- Customer service
- Problem resolution
- Customer complaint resolution
- Team collaboration
- Time management
- Communication skills
- Conflict resolution
- Self-awareness
- Boundary setting
- Empathy development
Timeline
Assistant Counselor
Mountain Of Mercy
05.2025 - 05.2026
Janitor
@ The Grounds
06.2024 - Current
Barista - Deli worker
Newcastle Produce
02.2020 - 04.2021
Barista
Starbucks
01.2020 - 01.2021
Housekeeper
Christine's Housekeeping
06.2018 - 06.2024
Barista - Cashier- Fulfillment
Target
02.2017 - 02.2019
Team Member
Taco Bell
06.2016 - 02.2017
Dental Receptionist
Curtis J Vandewalker, DDS MS
05.2016 - 02.2017
Sierra College
Diploma -
Del Oro High School