Berlyn Trigueros
San Antonio
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dillard's
San Antonio
05.2024 - Current
- Achieved established goals by adhering to company initiatives.
- Restocked shelves to maintain optimal inventory levels.
- Processed returns, exchanges, and refunds following company policies.
- Maintained organized and appealing sales displays to enhance customer engagement.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Trained new team members on cash register operations and customer service protocols.
- Managed cashier duties, including payment processing and issuing receipts.
- Developed strong customer relationships through personalized service and product education.
Sales Associate
Psycho Bunny
San Antonio
04.2023 - 05.2024
- Ensured sufficient inventory levels through regular shelf restocking.
- Recognized security threats and thefts, implementing preventative measures.
- Facilitated returns, exchanges, and refunds in alignment with company guidelines.
- Maintained organized sales areas through merchandising and display upkeep.
- Utilized sales data analysis to inform strategic adjustments in sales tactics.
- Assisted customers by offering product advice and addressing inquiries effectively.
- Promoted additional items by upselling based on customer preferences.
- Managed customer complaints with professionalism and prompt resolution.
Education
Graduate Certificate - Pharmaceutical Sciences
Penn Foster Career School
Scranton, PA03-2024
Skills
- Inventory management and product merchandising
- Sales analysis and trends
- Relationship building and rapport
- Conflict resolution strategies
- Team training and development
- Visual merchandising and display
- Return processing and documentation
- Time management skills
- Communication proficiency
- Point of sale systems operation
- Organizational skills and detail orientation
- E-commerce knowledge and understanding
- Problem-solving capabilities
- Dressing room assistance and customer engagement
- Store opening and closing procedures
- Goal tracking and performance metrics
- Multitasking in retail operations
- Cash register operation and POS software expertise
- Brand promotion strategies
Languages
Spanish
Limited
References
References available upon request.
Timeline
Sales Associate
Dillard's
05.2024 - Current
Sales Associate
Psycho Bunny
04.2023 - 05.2024
Graduate Certificate - Pharmaceutical Sciences
Penn Foster Career School
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