Berlyn J. Nix
Tampa,FL
Summary
Customer-Focused Service Professional experienced in team collaboration and problem-solving. Achieved enhanced service quality and increased customer satisfaction through effective quality control measures. Committed to building relationships, managing time efficiently, and fostering long-term customer loyalty in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Owner Operator
Kingdom Necessities
Tampa, Florida
08.2022 - Current
- Managed daily operations, enhancing service delivery efficiency.
- Oversaw inventory management and procurement, ensuring availability of essential products.
- Developed marketing strategies to promote business growth and customer engagement.
- Maintained strong supplier relationships, securing reliable product sourcing.
- Implemented quality control measures to enhance product offerings and services.
- Conducted financial tracking and budgeting for overall business sustainability.
Server/ Trainer/ Hostess Ect.
Olive Garden/ Darden Resturants
Tampa, FL
03.2016 - 12.2022
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Managed orders efficiently using point-of-sale systems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers.
- Provided one-on-one support to ensure successful completion of training objectives.
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Assisted in training new servers on restaurant procedures.
Perkins Restaurant and Bakery
Server / Wait Staff
Winter Haven, Florida
08.2008 - 02.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered food orders promptly and courteously.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Assisted in training new servers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prepared checks, itemizing total meal costs and taxes.
Senior Customer Service/Inside Sales Representative
REMY Marketing
Lakeland, Fl
09.2005 - 01.2012
- Managed client relationships to enhance customer satisfaction and loyalty.
- Developed targeted sales strategies to meet diverse client needs effectively.
- Conducted product presentations to showcase features and benefits to clients.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Solicited feedback from customers on product features and service levels.
- Upsold and cross-sold products to existing customers to maximize revenue.
Education
Winter Haven High School
Winter Haven, FLSkills
- Business management
- Inventory control
- Financial tracking
- Quality assurance
- Training and development
- Problem solving
- Team collaboration
- Time management
- Conflict resolution
- Leadership skills
- Sales strategy development
- Business operations management
- Marketing expertise
- Client relationship management
- Inventory management
- Customer-oriented
- Physical stamina and strength
- Marketing strategy
- Customer engagement
- Relationship building
- Order processing
- Menu development
- Effective communication
- Finance management
- Operational reporting
- Business planning
- Attention to detail
- Strong work ethic
- Self-motivation and discipline
- Verbal and written communication
References
References available upon request.
Timeline
Owner Operator
Kingdom Necessities
08.2022 - Current
Server/ Trainer/ Hostess Ect.
Olive Garden/ Darden Resturants
03.2016 - 12.2022
Perkins Restaurant and Bakery
Server / Wait Staff
08.2008 - 02.2016
Senior Customer Service/Inside Sales Representative
REMY Marketing
09.2005 - 01.2012
Winter Haven High School