Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Berlynn Avalos-Altamira

South Gate,CA

Summary

Offering a reliable and positive attitude with a strong willingness to learn and grow in a customer-focused environment. Developed valuable customer service and organizational skills in fast-paced retail environment. Excel at maintaining cleanliness, assisting customers, and handling various tasks simultaneously. Seeking to transition into a new field where these skills can be effectively utilized and further developed.

Overview

1
1
year of professional experience

Work History

Courtesy Clerk

Albertsons Grocery Store
10.2023 - Current
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store by mopping floors, emptying trash cans and wiping down surfaces, resulting in an inviting shopping environment for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected shopping carts from parking lot daily.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for store operation.

General Merchandise Clerk

Albertsons Grocery Store
10.2023 - Current
  • Greeted customers and directed them to requested products.
  • Resolved customer complaints and escalated to store management for enhanced support when necessary.
  • Trained new employees on store policies, procedures, and best practices for optimal job performance.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Worked in the store’s “Drive up & Go” department; picked, packed, and staged ordered items.
  • Followed customers' orders precisely for correct items, sizes and quantities; ensuring customer satisfaction through ongoing attention to detail and responding promptly to requests.
  • Labeled crates and shopping bags with accurate order information, to minimize shipping errors.
  • Wait upon customers arrival to carry out order to vehicle.
  • Demonstrated excellent communication skills while working closely with supervisors for better understanding of daily goals and priorities.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Assisted in inventory counts to keep records current and promote accurate ordering, reporting discrepancies to the supervisor.
  • Assisted in pulling "out of codes" to maintain safe product selection.
  • Ability to adjust to fast paced environments.
  • Partial experience in self-checkout monitoring.

Education

In Process of Obtaining Bachelor -

University of California, Irvine
Irvine, CA
05-2026

High School Diploma -

Cantwell-Sacred Heart of Mary High School
Montebello, CA
06-2022

Skills

  • Customer service
  • Bagging techniques and procedures
  • Cart retrieval
  • Safety awareness
  • Staff training
  • Multitasking abilities
  • Reliability
  • Conflict resolution abilities
  • Professionalism
  • Resourcefulness
  • Adaptability
  • Time management abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Courtesy Clerk

Albertsons Grocery Store
10.2023 - Current

General Merchandise Clerk

Albertsons Grocery Store
10.2023 - Current

In Process of Obtaining Bachelor -

University of California, Irvine

High School Diploma -

Cantwell-Sacred Heart of Mary High School

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Berlynn Avalos-Altamira