Berlyssia Garland
MO
Summary
Dynamic and results-driven Social Media and Customer Experience Specialist with over 6 years of remote expertise in digital engagement, content creation, and analytics. Skilled in managing enterprise social platforms, developing compelling copy, and ensuring brand health across diverse audiences. Adept at using tools such as Sprinklr, Canva, and Zendesk to monitor performance, optimize campaigns, and foster community interaction. Recognized for strong communication, problem-solving, and project coordination skills with a proven ability to drive engagement and support business growth.
Overview
10
10
years of professional experience
Work History
Remote Fan Engagement Administrator
15 Seconds of Fame
08.2022 - 12.2024
- Delivered timely, professional customer support while ensuring strong community engagement across digital platforms.
- Managed daily administrative tasks and video editing for social media campaigns, maintaining brand standards and audience satisfaction.
- Collaborated with cross-functional teams to create content that aligned with business priorities and drove engagement.
- Trained new employees on customer support and content workflows, ensuring consistent delivery.
Remote Customer Advisor
Animoto
11.2020 - 02.2024
- Created and published compelling social media content that enhanced engagement and supported marketing campaigns.
- Managed a high volume of daily social media posts while monitoring comments and fostering positive brand interaction.
- Analyzed customer data and developed macros to streamline support processes and improve response times.
- Supported hiring and onboarding, contributing to a collaborative and productive remote team environment.
- Partnered with leadership to develop messaging strategies and resolve escalated issues with professionalism.
Remote Customer Support
Starry Internet
11.2020 - 04.2021
- Delivered omni-channel support (email, phone, live chat) while proactively tracking user feedback for social and digital reporting.
- Identified trends and escalated complex issues, ensuring timely resolution and customer retention.
Remote Customer Support Agent
15 Seconds of Fame
06.2019 - 11.2020
- Delivered timely, professional customer support while ensuring strong community engagement across digital platforms.
- Managed daily administrative tasks and video editing for social media campaigns, maintaining brand standards and audience satisfaction.
- Collaborated with cross-functional teams to create content that aligned with business priorities and drove engagement.
- Trained new employees on customer support and content workflows, ensuring consistent delivery.
Remote Social Media Customer Support Agent
Organifi
08.2019 - 03.2020
- Monitored and responded to customer comments across multiple social media platforms.
- Supported marketing campaigns by creating engaging responses and moderating user-generated content.
- Collaborated with marketing and support teams to enhance customer satisfaction and brand presence.
Remote Social Media Specialist
Jackson Hewitt
12.2017 - 11.2019
- Composed professional written responses to customer inquiries across web-based platforms.
- Resolved issues, de-escalated dissatisfied clients, and ensured brand voice consistency in all communications.
- Supported internal departments with digital communication requests and collaborated on cross-channel initiatives.
Transportation Clerk & Assistant
Travel Leisure Service
06.2016 - 08.2017
- Assisted military personnel and civilians in planning and coordinating travel itineraries.
- Processed payments and maintained accurate business records.
Remote Reservation Representative
American Airlines
04.2015 - 04.2016
- Booked reservations and provided customer support for flight schedules and fares.
Education
Bachelor of Science - English
Drury University
Springfield05.2019
Associate of Arts -
Ozark Technical Community College
Springfield12.2013
Certified Nursing Assistant -
Waynesville Career Center
Waynesville, MO05.2008
Skills
- Social Media Management (Sprinklr, Salesforce, Zendesk, Canva)
- Content Creation & Copywriting (social posts, campaigns, employee communication)
- Social Media Analytics & Reporting (engagement metrics, benchmarking)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong Written & Verbal Communication 65 WPM
- Project Coordination Remote Team Collaboration
Timeline
Remote Fan Engagement Administrator
15 Seconds of Fame
08.2022 - 12.2024
Remote Customer Advisor
Animoto
11.2020 - 02.2024
Remote Customer Support
Starry Internet
11.2020 - 04.2021
Remote Social Media Customer Support Agent
Organifi
08.2019 - 03.2020
Remote Customer Support Agent
15 Seconds of Fame
06.2019 - 11.2020
Remote Social Media Specialist
Jackson Hewitt
12.2017 - 11.2019
Transportation Clerk & Assistant
Travel Leisure Service
06.2016 - 08.2017
Remote Reservation Representative
American Airlines
04.2015 - 04.2016
Bachelor of Science - English
Drury University
Associate of Arts -
Ozark Technical Community College
Certified Nursing Assistant -
Waynesville Career Center
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