Bermarie Escalera
Lutz,FL
Summary
Highly - motivated employee with desire to take on new challenges. Strong work ethic, adapt ability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. I would love to be part of and contribute to a growing company.
Overview
11
11
years of professional experience
Work History
Manager of Housekeeping
HCSG
06.2022 - Current
- Developed and implemented cleaning protocols to ensure compliance with health and safety standards.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Ensured compliance with safety regulations related to hazardous materials use in housekeeping processes.
- Inspected rooms on a regular basis to verify compliance with cleaning procedures.
- To adhere to all meetings such as health and safety, infection prevention and control, monthly team meetings.
- Any other duties commensurate with the grade and level of responsability of this post, for which the post holder has the necessary experience and/ or training.
Lead Server/Prep Cook
Harbor Chase Assisted Living
04.2016 - 02.2022
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Prepared and assembled ingredients for daily meal production, ensuring quality and safety standards.
- Maintained cleanliness and organization of kitchen area, adhering to health regulations and safety protocols.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
- Answered residents questions, recommended items, and recorded order information.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for resident.
- Implemented residents feedback mechanisms, driving continuous improvement in dining experiences.
- Trained and mentored new servers, enhancing team performance and residents satisfaction.
- Prepared and served food and beverages to a residents.
Sales Associate
Rainbow Store
08.2014 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
German Rieckehoff
Vieques, PR05-2008
Skills
- Customer service-focused
- Problem-solving
- Strong Communication
- Adaptability and flexibility
- Eager to learn and grow
Timeline
Manager of Housekeeping
HCSG
06.2022 - Current
Lead Server/Prep Cook
Harbor Chase Assisted Living
04.2016 - 02.2022
Sales Associate
Rainbow Store
08.2014 - 06.2016
High School Diploma -
German Rieckehoff