BERNA KULEKCI
Leonia,NJ
Summary
- Dependable and dedicated customer service representative with a broad range of customer service and sales experience. Highly skilled in customer service, sales, and multitasking. Providing exceptional service, building loyal relationships and solving problems to generate repeat business.-
- 8+ years of experience in hotel operations, with a focus on group housing and event coordination
- - Proven track record of successfully managing large-scale group bookings, room blocks, and event logistics
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, co-workers and team
- Proficient in hotel management software, including PMS, CRS, and GDS systems
- Strong attention to detail, with a focus on ensuring accuracy and efficiency in all aspects of group housing coordination
- Ability to work well under pressure, meeting deadlines and exceeding expectations
- Strong problem-solving skills, with the ability to resolve issues and concerns in a timely and professional manner
- Experience with group sales and marketing efforts, including lead generation and follow-up
- Knowledge of hotel revenue management principles and strategies
Overview
21
21
years of professional experience
Work History
Group Housing Coordinator
Homewood Suites And Hampton By Hilton
12.2022 - Current
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
- Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.
- Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
- Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups.
- Set-up proper billing accounts according to Accounting policies.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Real Estate Agent
Cays Realty
07.2016 - 07.2018
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Bookkeeper
Island Energy Group
09.2013 - 09.2014
- Reconciled and corrected issues with financial records.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Completed tax forms in compliance with legal regulations.
- Assisted in the development of internal controls to safeguard company assets and prevent fraud.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Sales Coordinator
Holiday Inn Select Hotel
01.2007 - 01.2009
- Provide administrative support to the sales team, including preparing sales materials, reports, and presentations
- Coordinate sales efforts, including scheduling appointments, managing leads, and tracking sales activity
- Assist with sales and marketing efforts, including lead generation, follow-up, and trade show participation
- Maintain accurate and up-to-date sales records, reports, and databases
- Collaborate with hotel departments to ensure efficient room assignments, catering, and event setup
- Utilize hotel management software to manage room blocks, reservations, and billing
- Provide exceptional customer service and resolve any issues or concerns in a timely and professional manner
Sales Administrative Assistant
Intercontinental Hotel Miami West
07.2006 - 01.2007
- Prepared and e-mailed contracts to clients
- Prepared and updated Group Rooms Control Log
- Assisted with paperwork and filing them by company name
- Assisted with sales blitz to help increase sales
- Opened group accounts, rooms blocks and handled rooming lists
- Effectively coordinated the information between the sales office and other departments
Management Trainee
Islandia Marriott
05.2005 - 05.2006
- Front Desk Intern, [Hotel Name], [Internship Dates]
- Assisted with guest check-in and check-out
- Handled room assignments and key distribution
- Resolved guest complaints and issues
- Housekeeping Intern, [Hotel Name], [Internship Dates]
- Assisted with room cleaning and preparation
- Managed linen inventory and distribution
- Ensured cleanliness and organization of public areas
- Food and Beverage Intern, [Hotel Name], [Internship Dates]
- Assisted with food preparation and presentation
- Managed restaurant and bar operations
- Ensured excellent customer service
Front Desk Intern
University Of Houston Conrad Hilton
04.2004 - 09.2004
- Handled cash transactions accurately and securely as part of the check-out process.
- Used quick response and dynamic service skills to build relationships with guests and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
Sales Intern
Capital Plaza Hotel
06.2003 - 09.2003
- Generated reports to track sales activity and performance.
- Analyzed customer feedback and identified areas for improvement.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Participated in sales meetings and presentations to gain knowledge and insight.
Education
Master of Science - Tourism Management
Dokuz Eylul University
Izmir2003
Bachelor of Science - Economy Administration
Celal Bayar UNiversity
Manisa2001
Skills
- Exceptional customer service
- Superb interpersonal skills
- Conflict resolution
- Multi-line switchboards
- MS Office expert
- Reliable
- Relationship-building
- Data entry
- Exceptional communicator
Skills
COMPUTER SKILLS: System 21, Excel, Word, PMS, Micros POS, Opera, R&I, OnQ
Timeline
Group Housing Coordinator
Homewood Suites And Hampton By Hilton
12.2022 - Current
Real Estate Agent
Cays Realty
07.2016 - 07.2018
Bookkeeper
Island Energy Group
09.2013 - 09.2014
Sales Coordinator
Holiday Inn Select Hotel
01.2007 - 01.2009
Sales Administrative Assistant
Intercontinental Hotel Miami West
07.2006 - 01.2007
Management Trainee
Islandia Marriott
05.2005 - 05.2006
Front Desk Intern
University Of Houston Conrad Hilton
04.2004 - 09.2004
Sales Intern
Capital Plaza Hotel
06.2003 - 09.2003
Master of Science - Tourism Management
Dokuz Eylul University
Bachelor of Science - Economy Administration
Celal Bayar UNiversity
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