Bernad Machowicz
Taylor,MI
Summary
Dynamic transportation professional with extensive experience at Dean Transportation, excelling in customer service and dispatch coordination. Proven ability to manage high-stress situations while ensuring timely deliveries. Skilled in route planning and problem-solving, consistently enhancing operational efficiency and fostering positive relationships with clients and team members.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Dispatcher
06.2021 - 10.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
Driver /Transportation Dispatcher
Dean Transporation
06.2021 - 10.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
transportation
Go Tride
02.2018 - 02.2019
- Enhanced customer satisfaction by providing timely and safe transportation services.
- Organized efficient equipment transportation between locations while adhering to strict timelines.
- Navigated challenging road conditions skillfully, ensuring safe transportation of heavy materials.
- Coordinated talent scheduling and transportation, ensuring punctual arrival on set.
- Transportation plans were optimized through traffic signal timing analysis assistance.
Transporter
Roadrunner Transportation Service
2016 - 12.2018
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
- Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
- Minimized delays by proactively communicating with dispatchers, clients, and other team members regarding any issues or changes in route plans.
Education
Truman
Taylor, MI06-2007
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Stress tolerance
- Dispatching procedures
- Problem-solving
- Customer relations
- Dispatch coordination
- Route planning
- Route navigation
- Routing orders
- Time management
- Multitasking
- Computer skills
- Calm under pressure
- Verbal communication
- Problem resolution
Languages
English
Full Professional
Timeline
Dispatcher
06.2021 - 10.2024
Driver /Transportation Dispatcher
Dean Transporation
06.2021 - 10.2024
transportation
Go Tride
02.2018 - 02.2019
Transporter
Roadrunner Transportation Service
2016 - 12.2018
Truman
Similar Profiles
Adrián Pópulo QuirogaAdrián Pópulo Quiroga
Canguro at NACanguro at NA
Savanna FosterSavanna Foster
Personal Babysitter at NAPersonal Babysitter at NA
Elizabeth Paige SessomsElizabeth Paige Sessoms
Stay-at-Home Parent at NAStay-at-Home Parent at NA
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Sara LoskowskiSara Loskowski
Hotel Manager at TownePlace Suites by MarriottHotel Manager at TownePlace Suites by Marriott